Lead Fiber Optic Service Technician

Position Summary

The Lead Fiber Optic Service Technician is responsible for leading field installation and service activities while performing advanced troubleshooting, maintenance, repair, testing, and installation of electrical and fiber optic systems. This individual serves as the technical leader on job sites, ensuring projects are completed safely, efficiently, and in accordance with company standards and customer expectations.

The Lead Technician provides day-to-day direction to field technicians, oversees fiber installation, fusion splicing, testing, and documentation, and serves as the primary technical resource for complex service issues. While this role does not involve designing electrical or fiber systems, the Lead Technician identifies and reports design deficiencies and recommends solutions to improve system performance and reliability.

Essential Duties and Responsibilities

• Lead field crews on fiber optic installation, service, maintenance, and repair projects, including work supporting Building Management Systems (BMS) and Building Automation Systems (BAS).
• Independently install fiber optic cable in both Inside Plant (ISP) and Outside Plant (OSP) environments.
• Perform advanced fiber termination, fusion splicing, cable restoration, and connector installation.
• Conduct fiber testing, troubleshooting, and certification using OTDRs, light source/power meters, visual fault locators, and other industry-standard testing equipment.
• Install and maintain fiber enclosures, patch panels, splice cases, and related fiber infrastructure supporting network, controls, and BMS/BAS applications.
• Troubleshoot, diagnose, and repair electrical, fiber optic, and low-voltage control systems in the field.
• Support the installation, commissioning, troubleshooting, and service of BMS/BAS controls, communication networks, and associated field devices.
• Assist with BMS/BAS network connectivity and integration, including fiber and low-voltage communications between controllers, equipment, and building automation systems.
• Read and interpret fiber optic drawings, splice diagrams, blueprints, electrical schematics, BMS/BAS control drawings, specifications, and project documentation.
• Coordinate daily job activities and ensure work is completed safely, efficiently, and according to project schedules.
• Mentor, train, and support Service Technicians and apprentice technicians in installation techniques, troubleshooting, BMS/BAS-related systems, and best practices.
• Perform quality control inspections to ensure installations meet company standards and customer specifications.
• Respond to emergency service requests and provide technical leadership during critical service events, including issues affecting BMS/BAS and building control systems.
• Accurately complete service reports, testing documentation, material usage, BMS/BAS commissioning and troubleshooting documentation, and project closeout documentation.
• Communicate effectively with customers, project managers, supervisors, controls technicians, and other trades to ensure successful project execution.
• Ensure compliance with OSHA regulations, company safety policies, and industry standards.
• Perform other duties as assigned.

Competencies

Leadership

• Leads by example while promoting professionalism, accountability, and teamwork.
• Provides coaching, mentoring, and technical guidance to field personnel.
• Makes sound decisions under pressure and effectively resolves field challenges.
• Builds a culture of safety, quality, and continuous improvement.

Ensures Accountability

• Takes ownership of project execution and team performance.
• Holds self and others accountable for quality workmanship, safety, and productivity.
• Ensures work is completed accurately, on schedule, and within customer expectations.

Customer Focus

The Lead Fiber Optic Service Technician builds strong customer relationships by providing expert technical support, maintaining clear communication, and delivering high-quality service. This individual proactively identifies opportunities to improve customer satisfaction while representing Norlee Group with professionalism and integrity.

Action Oriented

• Responds quickly to changing priorities and customer needs.
• Demonstrates confidence in solving complex technical problems.
• Maintains composure and professionalism in demanding situations.
• Takes initiative to improve processes and field operations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required.

Education and/or Experience

The ideal candidate will have five or more years of experience in fiber optic installation, electrical service, telecommunications, or related field operations, including demonstrated leadership experience.

Preferred qualifications include:

• Extensive experience installing fiber optic cable in both Inside Plant (ISP) and Outside Plant (OSP) environments.
• Expert-level experience with fiber termination and fusion splicing.
• Advanced proficiency performing fiber testing and troubleshooting using OTDRs, light source/power meters, visual fault locators, and related equipment.
• Strong understanding of fiber optic installation standards and industry best practices.
• Experience installing and maintaining fiber enclosures, splice cases, patch panels, and related infrastructure.
• Ability to read and interpret fiber optic drawings, splice diagrams, electrical schematics, and construction documents.
• Experience leading crews and coordinating multiple projects simultaneously.
• Strong knowledge of the National Electrical Code (NEC) and applicable building codes is preferred.
• Fiber optic certifications are preferred but not required.
• Completion of an accredited electrical apprenticeship program is a plus.
• Valid driver's license with a clean driving record.

Leadership Responsibilities

The Lead Fiber Optic Service Technician is expected to:

• Independently lead fiber installation, fusion splicing, testing, troubleshooting, and restoration activities.
• Coordinate daily assignments and priorities for field technicians.
• Train and mentor less experienced technicians.
• Ensure quality workmanship through inspections and coaching.
• Assist project managers with scheduling, material planning, and project execution.
• Serve as the primary technical resource for complex installations and service calls.
• Promote a culture of safety, accountability, and continuous improvement.

Language, Interpersonal & Leadership Skills

The successful candidate must possess excellent communication and interpersonal skills with the ability to effectively lead field personnel, communicate with customers, and coordinate with project managers and subcontractors.

The ability to interpret technical manuals, project specifications, safety procedures, and construction documents is essential.

Mathematical Skills

Basic mathematical skills are required, including measurements, cable calculations, material quantities, and interpreting project dimensions.

Computer Skills

Candidates should be proficient using tablets, smartphones, and electronic work order systems for:

• Time entry
• Daily reporting
• Reviewing project drawings
• Recording fiber testing results
• Material tracking
• Project documentation

Experience with electronic field service management software is preferred.

Physical Demands

The physical demands are representative of those required to successfully perform the essential functions of this position.

The employee will regularly:

• Stand, walk, climb, kneel, crouch, crawl, and work in confined spaces.
• Work from ladders, aerial lifts, rooftops, and elevated structures.
• Lift and carry up to 50 pounds regularly and heavier materials with assistance.
• Operate fiber splicing equipment, testing equipment, and hand and power tools.
• Perform repetitive hand movements requiring fine motor skills.

Specific vision requirements include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This is a field-based leadership position supporting commercial, industrial, telecommunications, and electrical service projects. Work is performed indoors and outdoors under varying weather conditions and may require travel between multiple job sites.

The position requires the use of personal protective equipment (PPE), adherence to OSHA regulations and company safety standards, and flexibility to work overtime, after-hours service calls, and emergency response situations as project needs dictate.