Lead End User Support Engineer (Hybrid)
County of Anoka · Anoka, Anoka County ·
- Seniority
- Lead
- Category
- Support
Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days of paid flexible time off and up to 12.5 holidays your first year.
In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 10/05/2026 in order to be considered.
Position Description
The Anoka County Information Technology Department’s mission is to align and deliver cost-effective technology strategies and services in partnership with County divisions, departments and offices, other local jurisdictions, and the public. The department has an immediate opening for a Lead End User Support Engineer who will perform various duties. Some of the critical responsibilities of this position include engineering and administering the County’s Windows endpoint platform; supporting domain, directory, and authentication services; administering Microsoft 365 client applications and services; and providing escalated support for virtual desktop infrastructure.
This is a full-time, exempt, hybrid position. Interviews will take place the week of October 12th, 2026, for those selected to move forward in the hiring process.
Pay & Benefits
- Anoka County Salary Schedule Grade 35: $79,788.80 to $111,696.00 annually ($38.36 to $53.70 per hour).
- 24 days of paid flexible time off and up to 12.5 paid holidays.
- Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits
- Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
- Pension plan and other retirement investment options.
- Advancement/professional development opportunities.
Work Location
- This position will work at Anoka County Government Center, located at 2100 3rd Ave, Anoka, MN 55303.
- This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office.
- Business hours are Monday – Friday 8:00 a.m. – 4:30 p.m.
- This position participates in a rotating on-call schedule, approximately one week every 5 weeks, providing after-hours and weekend support for critical county end user systems.
Job Duties and Responsibilities
These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Lead End User Support Engineer.
- Lead processes to ensure all enterprise desktop engineering systems perform reliably, efficiently, and securely.
- Research and recommend emerging enterprise level technologies that support end user needs.
- Lead technical discussions regarding existing and new solutions. Recommend strategies to meet future end user technology needs.
- Procure, design, develop, implement, and administer enterprise level end user technology.
- Lead enterprise project initiatives and meet deliverables, including project plans and scheduled with resource estimates.
- Establish policies, procedures, processes and documentation for computers, mobile devices, operating systems, end user productivity applications, auditing, configuration management, anti-malware, third-party patching, mobile device management and virtual desktop technologies.
- Determine standards to ensure all systems remain functional, reliable and secure.
- Act as an escalation point for the most complex technology issues partnering closely with network and systems engineers.
- Ensure routine maintenance is provided on hardware and software. Ensure systems and workstations are compliant with organizational policies and security standards.
- Receive referrals from help desk support and troubleshoot, diagnose and resolve more complex operating errors.
- Provide leadership, coaching, and/or mentoring to a subordinate group, and may act as a lead providing daily work direction and managing timeline of weekly activities depending on assignment.
- Participate in a rotating on-call schedule providing after-hours escalation and support for critical end user technology, responding within established service level expectations.
Qualifications and Requirements:
Minimum Knowledge, Skills, and Abilities Needed
- Requires a bachelor’s degree and at least 6 years (2,080 annual hours) of job-related experience.
- In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
Preferred Knowledge, Skills, and Abilities Needed
- Degree in Computer Science, Computer Engineering, Information Technology or related field.
- Experience in computer hardware, software, mobile devices, server and network system administration.
- Experience with word processing, spreadsheets, database, email and Windows based application software.
- Ability to communicate technical information to non-technical audiences.
- Ability to provide individual or small group instruction and training in the use of computer products.
- Windows and macOS endpoint platform: Experience administering enterprise endpoint management platforms such as Microsoft Configuration Manager (MECM/SCCM), Microsoft Intune, and Jamf Pro, with primary emphasis on Windows, including co-managed configurations, operating system deployment and provisioning, automated device enrollment through Apple Business Manager, feature and security update servicing, application packaging and deployment, configuration profile and policy management, driver, firmware, and BIOS management, third-party patching, endpoint encryption such as BitLocker and FileVault, and automation through PowerShell and shell scripting.
- Mobile device and application management: Experience administering Microsoft Intune mobile device management for iOS and iPadOS, and mobile application management for iOS, iPadOS, Android, including enrollment, compliance, and app protection policies.
- Domain, directory, and authentication services: Experience administering Active Directory Domain Services and Microsoft Entra ID in a hybrid identity environment, including device join methods, directory synchronization, Group Policy design and deployment, login script management, and modern authentication methods such as multifactor authentication, Windows Hello for Business, and FIDO2 passkeys.
- Microsoft 365 client administration: Experience administering Microsoft 365 client applications and services, including Microsoft 365 Apps for enterprise deployment and update channel servicing, OneDrive for Business, Microsoft Teams, and Outlook client configuration.
- Virtual desktop infrastructure: Experience supporting virtual desktop and published application environments such as Azure Virtual Desktop, Windows 365, Citrix, or VMware Horizon, including profile and image management and escalated session troubleshooting.
- Preferred licenses/certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102); Microsoft 365 Certified: Administrator Expert (MS-102); Jamf Certified Tech (Jamf200) or Admin (Jamf 300), CompTIA A+, Network+, or Security+; or ITIL Foundation.
Physical Demands and Work Conditions
- Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades and brightness.
- Standard office environment.
- Hearing abilities required for general and phone communication, signals, and machine sounds.
- Cognitive abilities required include problem solving, prioritization of tasks, short- and long-term memory, interpreting and understanding written documents, and general mathematical skills.
- Assignments may require several hours of varied physical activity in addition to viewing a computer screen, sitting at a desk, or walking/standing to assist county employees.
- Physical activity may include repeated bending, stooping, reaching, frequent wrist and finger manipulation to complete computer work, and occasionally pushing carts to transport equipment.
- Regular lifting of 20-50 lbs. while moving materials.
- Equipment used includes computers, phones, and standard office equipment in addition to IT maintenance equipment depending on assignment.
- IT maintenance equipment may include but is not limited to hand and power tools, electrical and electronic installation and testing tools/instruments, and personal protective equipment.
- Occasional travel to other county work sites as needed.
- Travel between work sites may require driving a county vehicle and/or a personal vehicle.
- Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
Selection Process
It is important that your application shows all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.
Pre-employment Requirements
Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
About Anoka County
As the fourth largest county in Minnesota, Anoka County thrives because of the diversity, dedication, determination, and innovation of our employees. United by our mission- Commitment to Excellence: Through collaborative efforts, we seek to improve lives and serve with care, integrity, and professionalism- we offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences. Together, we work toward a single purpose of serving Anoka County’s 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.
Commitment to Affirmative Action and Equal Opportunity Employment
Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.
If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number. If you have questions about the hiring process, please visit: https://www.anokacountymn.gov/4411/Application-Process
Anoka County is an Equal Opportunity Employer, please see our EEO policy: https://www.anokacounty.us/401/Diversity-EEO