Lead Coach KidStrong Sherwood Park

JOB DESCRIPTION – Lead Coach

PRIMARY OBJECTIVE

Reporting to the General Manager, the Lead Coach is the leader of the coaches. In this role, you will coach approximately 25 hours per week over 5 working days.

You will then be tasked with onboarding, developing and retaining a team of superstar coaches, delivering a 5 star member experience which will lead to high retention (low churn).

DUTIES AND EXPECTATIONS

The Lead Coach will coach approximately 25 hours per week as scheduled by the General Manager over a span of 5 working days. The Lead Coach will have two days per week off.

You will also be tasked with:

1. Observing and evaluating coaching candidate shadows

2. Onboarding new coaches, ensuring they understand all of our systems and processes

3. Evaluate new coaches, ensuring they pass both the new coach point and rover evaluation prior to being scheduled for regular coaching shifts

4. Working with the General Manager to create the proper pairings / groupings of coaches to ensure the best possible experience for our members.

5. Evaluating existing coaches on a monthly basis and scheduling a recurring one on one meeting to review their results and progress plans.

6. Work with the Area Trainer to coordinate additional evaluations and learning opportunities.

7. When scheduled for lobby shifts, providing a world class lobby experience to our members and trials, following the Amazing Trial Experience, creating relationships in the lobby with parents and bringing the energy to the experience.

8. Perform 4 month reach out calls to members to re-goal set and coordinate efforts with coaches

9. Participate in “team clean” and facility maintenance as required.

SCHEDULE

You will coach 25 hours over 5 working days with 2 days per week off.

You will be required to work one weekend day.

Your 15 administrative / leadership hours will be throughout the week as scheduled by the General Manager.

PRE-REQUISITES AND DNA

The ideal Head Coach should be:

1. Organized

2. Emotionally balanced

3. Intrinsically motivated

4. High Standards

5. Passionate

6. Professional

7. Great Leader

8. Great Team Mate

9. Mentor

10. Teacher

IMPACT:

The Lead Coach can make an incredible impact to the business by creating a 5 star experience for our members and thus impacting member retention. They can make lasting impact in the community knowing that our program will increase self confidence and self efficacy which will follow the child for the rest of their life!