WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The Lead Business Applications Analyst – Estate Management leads delivery and continuous improvement of Welltower’s maintenance applications, including Yardi Facilities Manager (FM) and Yardi Maintenance IQ (MIQ). The role provides project-based leadership, directing and coordinating the work of Senior Business Applications Analysts and Business Applications Analysts to ensure successful delivery, without formal line management responsibility. Combining business analysis expertise with project leadership, project management, and negotiation skills, the Lead aligns stakeholders, manages competing priorities, and delivers standardized, scalable solutions in a high-demand environment aligned with Welltower’s business strategy.
KEY RESPONSIBILITIES
- Leads application workstreams within the wider program, owning scope, priorities, plans, and outcomes
- Leads and coordinates project work across Senior Business Applications Analysts and Business Applications Analysts, agreeing priorities, work packages, and timelines and reviewing delivery quality
- Owns project plans, coordinates project resources, and manages milestones, budgets, risks, issues, dependencies, and change control
- Builds relationships with operators, senior leaders, internal teams, and partners to meet business goals
- Leads workshops, captures business needs, and agrees requirements, processes, and delivery priorities
- Negotiates scope, timelines, priorities, and solution trade-offs with operators, Yardi, and vendors
- Leads standardized design of work orders, preventive maintenance, inspections, and unit turns
- Applies working knowledge of Yardi FM and Yardi MIQ to guide solution design and deployment
- Coordinates Yardi, consultants, IT, and support teams on configuration, integrations, and data readiness
- Owns design approvals, documentation standards, governance, quality assurance, and data integrity
- Leads UAT, defect prioritization, acceptance criteria, and business functional sign-off
- Oversees operational readiness, training, SOPs, communications, and support with the AVP, Operations
- Coordinates cutover, deployment, hypercare, and handover; resolves issues and drives adoption
- Reports progress and decisions to senior leaders; escalates material risks and resourcing gaps
- Manages cross-program dependencies, resolves blockers, and coordinates stakeholder decisions
- Controls one-time and recurring costs against the business case or budget, supporting ROI
- Champions best practices and continuous improvement of workflows and application performance
OTHER DUTIES
Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge:
- Ability to provide project-based leadership and coordinate priorities and delivery across Senior Business Applications Analysts and Business Applications Analysts without formal line management responsibility
- Strong project management skills: planning, resources, milestones, risks, issues, and agile practices
- Skilled in negotiation, influence, conflict resolution, and stakeholder decision-making
- Working knowledge of Yardi Facilities Manager (FM), Yardi Maintenance IQ (MIQ), and Direct Supply TELS
- Business analysis and process design across work orders, PMs, inspections, and unit turns
- Ability to lead concurrent workstreams and manage cross-program dependencies
- Excellent stakeholder engagement, senior-level communications, and reporting skills
- Effective documentation, quality assurance, problem-solving, and change management
Experience:
- At least 5 years in operations, facilities or estate-management systems, or technology implementation
- Proven leadership of complex maintenance or enterprise application implementations
- Experience leading and coordinating the work of business analysts across multiple project workstreams
- Ownership of delivery plans, risks, testing, stakeholder decisions, and go-live readiness
- Experience applying maintenance systems to process improvement and customer journeys
- Experience negotiating delivery commitments with operators, stakeholders, and vendors
- Project management and technical or business application support experience
- Experience delivering system changes in a SOX environment is preferred
Education:
- Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
- Agile, Six Sigma, or PMP certification strongly preferred
Employment is contingent upon the successful completion of a background check and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER (US)
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!
WHAT WE OFFER – (UK)
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Pension Scheme + Profit Sharing Program
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- And much more! https://welltower.com/newsroom/careers/
ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet