Virgin Australia · Brisbane QLD ·
A hands-on ServiceNow architecture lead at Virgin Australia's IT division, acting as the technical authority for the ServiceNow enterprise workflow platform — assessing solutions and integrations, producing detailed technical designs, and guiding implementations through to production. No direct reports; based hybrid out of Brisbane or Sydney.
EPL Consulting · Canberra ACT
ecolab · USA - Minnesota - Saint Paul
capita · Home-Based - GBR
We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.
At Virgin Australia, we’re on a mission to be Australia’s most loved airline, for our people, our guests and our owners — and we’re looking for passionate talent to help take us even higher.
We’re vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you’re excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you’ll feel right at home with us.
In our IT team, we’re the engine room that keeps Virgin Australia running smoothly, blending technical excellence with that signature Virgin spirit. We’re curious problem solvers who move fast, think smart and own our impact.
As our Lead Architect – ServiceNow (internally called "Technical Lead"), you’ll work within our Infrastructure & Cloud division to be the technical authority for one of our key enterprise workflow platforms, helping shape how ServiceNow is designed, integrated and evolved across Virgin Australia.
You’ll assess new ServiceNow solutions, integrations, configurations and requests from across the business, ensuring they are technically sound, scalable and aligned to our architecture and engineering standards. From there, you’ll turn requirements into detailed technical designs and guide solutions through implementation and into production.
This is a highly influential, hands-on architecture role. You’ll work across Engineering, Architecture, Security, Product, Delivery, vendors and business stakeholders — challenging designs when needed, negotiating the right technical outcome and translating complex technology considerations into clear business choices. The broader role is accountable for technical direction, solution-design quality, engineering practices, dependencies and operational readiness across enterprise workflow platforms.
You’ll also:
The role does not have direct reports, so this is ideal for someone who wants to remain close to the technology while having significant influence over technical direction and engineering quality.
You’re a ServiceNow specialist who has built deep technical expertise over several years and is comfortable operating at architecture or senior technical-design level. You don’t necessarily need to have held a “Lead Architect” title before — you could currently be a ServiceNow Architect, Technical Lead, Senior Developer or Senior Engineer who is already operating at this level.
Most importantly, you’ll bring:
We’re committed to looking after you, with some of the best benefits and conditions in the industry, including:
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family. IT Job Ad Template
We’re ready to hear from you. Apply now.
Thales · Rydalmere