At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
As a Lead Architect, ServiceNow, you will play a vital role at Nuvitek. You will be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
Location: Chantilly, VA (Government/Contractor SCIF) 50% on-site/50% remote
Clearance: Active TS/SCI
- Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
- Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
- Performs application maintenance to include performance monitoring and error identification and remediation.
- Manage key stakeholders both internally and externally.
- Manages ServiceNow instance security: user/group access, administration, access control lists.
- Initiate health scans and tracks the remediation of findings.
- Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
- Use good coding practices, to ensure reliable, durable code.
- Understand customer critical business issues, requirements, and outcomes
- Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
- Incorporate ServiceNow best practices and accelerators.
- Lead technical aspects of the ServiceNow implementation
- Provide technical guidance during workshops and assist in the creation and refinement of stories
- If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
- Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
- Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
- Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
- Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
- Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
- Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
- Act as a mentor to support less experienced colleagues
- Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
- Contribute to the development of opportunities and provide input to grow our business
- Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
- Minimum of 8 years of prior relevant experience or Masters with 6 years of prior relevant experience in technical domain.
- Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
- Implementation and integration experience with ServiceNow ITSM, HRSD, IRM/GRC, SecOps, ITOM, Discovery, or App Engine.
- Evaluate and approve key technical specifications to ensure adherence to out-of-the-box functionality, update compatibility, security standards, and client governance policies.
- Lead Technical Review Boards (TRBs) and direct deployment management, including reviewing update sets, assessing release readiness, and authorizing production deployments.
- Evaluate Business Rules, Script Includes, Client Scripts, ACLs, Integrations, and Flow Designer implementations for performance, maintainability, and security risks.
- Direct architectural initiatives for multifaceted solutions, including CMDB modernization, enterprise integrations, identity management systems, Employee Center migrations, and IRM/GRC implementations.
- Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
- Experience with ServiceNow and applying ITIL standards.
- Active Top Secret clearance required with SCI eligibility.
- Obtain the Following Certifications:
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Application Specialist (CAS) App Engine
- Minimum two of the following certifications:
- CIS-IRM / GRC
- CIS-HRSD
- CIS-ITSM
- CIS-SecOps
It would be great if you also had:
- Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
- Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
- Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
- Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
- Good communication and interpersonal skills in a remote environment
- Experience working with software development team members.
- Other open sources technology experience preferred
- Obtain the Following Certifications:
- CISSP or CISM
- ServiceNow Flow Designer Micro-Certification
- ServiceNow IntegrationHub Micro-Certification
- ServiceNow Presales Architect Accreditation
Nuvitek is proud to offer a comprehensive benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.