Lead AIOps Architect

Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen.

As a Lead AIOps Architect at Thoughtworks, you will be a hands-on technical leader driving engineering excellence and connecting our global AIOps capabilities with our regional client projects across APAC.

As a seasoned AIOps practitioner, you will spend the vast majority of your time embedded in client project teams, designing production-grade solutions, writing high-quality code, and building automation pipelines on focused engagements. The rest of your time will focus on targeted technical pre-sales support, mentoring engineering teams, and advancing our internal AIOps practices.

This is a high-visibility, technical individual contributor (IC) role. You will lead through technical influence, hands-on engineering, and architectural guidance across global and local teams, bringing global accelerators and reference architectures to local accounts while feeding project-level insights back to the global practice.

• Architecture Design: Own the technical solution architecture for AIOps engagements, designing pragmatic, production-ready solutions that balance technical constraints, cost-efficiency, performance, and security.
• Hands-On Building: Deeply engage in building and implementing AIOps solutions, PoCs, and accelerators (across observability, intelligent alerting, AI-assisted triage, RCA, knowledge retrieval, and runbook automation) by writing production-quality code.
• Data & Workflow Engineering: Design and build data pipelines, tool integrations, and agentic workflows connecting observability, ITSM, and collaboration platforms into cohesive, automated flows.
• Engineering Excellence: Champion Thoughtworks engineering best practices, including clean code, TDD, CD, IaC, and strong observability within project teams.
• AI Evaluation & Governance: Design and operate evaluation/testing pipelines for AI/LLM components, establishing baselines/guardrails for accuracy, latency, cost, and reliability.
• Technical Advisory: Act as an AIOps advisor to client teams, assessing operational maturity, translating pain points into concrete use cases, and defining measurable outcomes (e.g., MTTR/MTTD reduction).
• Provide deep technical domain expertise to sales and account teams to qualify opportunities and assess technical feasibility.
• Support technical scoping, estimations, and high-level solution design for proposals, Statements of Work (SoWs), and discovery workshops.
• Clearly articulate architectural choices, technical trade-offs, and integration strategies to technical stakeholders and engineering leads.
• Act as the technical bridge between global DAMO AIOps teams and regional projects, ensuring global accelerators and tools are applied and contextualized locally.

Technical Skills

Professional Skills

Learning & Development

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.

Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.