Company Overview

Ludico is a new restaurant concept from Tribeca Hospitality Group. Chef-driven European cuisine inspired by the vibrant flavors of Spain, Italy, and France. The restaurant offers an elevated yet approachable dining experience.

Position Summary

The Maitre D' serves as the face of the restaurant and is responsible for creating memorable guest experiences through exceptional hospitality, relationship-building, and operational excellence.

The Maitre D' oversees reservations, guest relations, seating strategy, and the overall flow of the dining room, working closely with managers, captains, hosts, and the culinary team to ensure a seamless guest experience from arrival through departure.

This role is responsible for cultivating guest loyalty, maintaining reservation systems, managing guest preferences, and ensuring that every interaction reflects the restaurant's commitment to hospitality excellence.

Scope

The Maitre D' has leadership authority over the host stand and reservation operation, including day-to-day direction of Hosts, and works in close partnership with Captains and management on dining room seating strategy.

This role exercises significant independent judgment in guest relations, VIP recognition, and service recovery; decisions with financial, staffing, or brand impact are made in partnership with the General Manager and Assistant General Manager.

Essential Duties and Responsibilities

Guest Relations & Reservations

• Welcome and engage guests with warmth, professionalism, and genuine hospitality.
• Manage reservations, waitlists, table assignments, and guest communications.
• Build relationships with regular guests, VIPs, concierge partners, local businesses, and community members.
• Maintain detailed guest profiles, preferences, special occasions, dietary restrictions, and dining history.
• Utilize SevenRooms, Resy, and OpenTable to manage reservations, guest notes, VIP recognition, and dining room flow.

Dining Room Operations & Leadership

• Oversee seating strategies to maximize guest satisfaction and operational efficiency.
• Collaborate with management and service teams to ensure smooth dining room operations and exceptional guest experiences.
• Address guest concerns and service recovery opportunities with professionalism, discretion, and urgency.
• Maintain a visible and active presence throughout service.
• Assist with private dining inquiries, special events, and large-party reservations.
• Lead by example and help foster a hospitality-first culture throughout the restaurant.
• Ensure host stand operations are organized, professional, and guest-focused at all times.
• Support management in driving guest retention, repeat business, and positive guest feedback.