SUMMARY
We are looking for an experienced Level 3
Systems Engineer who can solve complex technical problems, design and implement
solutions, lead projects, mentor other technicians, and serve as a senior
technical escalation resource.
This position combines advanced Tier 3
technical support with systems engineering, cloud infrastructure, networking,
cybersecurity, and project responsibilities.
When Tier 1 and Tier 2 technicians
encounter difficult server, Microsoft cloud, networking, cybersecurity, or
infrastructure problems, you are one of the people they escalate to.
You will also design, implement, migrate,
secure, and improve client technology environments.
You should be comfortable independently
investigating complex technical problems, developing a plan, implementing a
solution, and communicating with the client throughout the process.
Candidates whose experience is primarily
desktop support, helpdesk, or Microsoft 365 administration without meaningful
hands-on Windows Server experience will not meet the technical requirements of
this position.
JOB RESPONSIBILITIES
- Windows Server and Active
Directory
- Strong hands-on Microsoft
Windows Server experience is required.
- You should be comfortable
administering, engineering, and troubleshooting:
- Windows Server 2016, 2019,
2022, and newer environments
- Active Directory Domain
Services, Domain Controllers, and Active Directory replication
- Group Policy
- DNS and DHCP
- Authentication and domain trust
issues
- File servers, NTFS permissions,
and shared folders
- Windows services, Event Viewer,
storage, networking, and performance
- Hyper-V and VMware environments
- Windows Server migrations,
upgrades, replacements, and decommissioning
- Hybrid Active Directory and
Microsoft cloud environments
- You must be able to walk into
an unfamiliar Windows Server environment, determine how it is configured,
identify problems, and independently develop a solution.
- Microsoft 365, Azure, and Cloud
Engineering
- Modern client environments
increasingly combine traditional infrastructure with cloud-hosted services.
- You must be comfortable
supporting both, including traditional Active Directory, hybrid Active
Directory and Entra ID, and cloud-only environments.
- You will:
- Administer and troubleshoot
Microsoft 365 environments, including Exchange Online, SharePoint Online,
Microsoft Teams, and Microsoft Intune
- Administer Microsoft Entra ID,
including identity, roles, authentication, MFA, and Conditional Access
- Support and troubleshoot
Microsoft Azure and cloud-hosted infrastructure, including virtual machines,
storage, networking, identity, connectivity, servers, applications, and
services
- Lead or assist with client
transitions and migrations to Microsoft 365, Azure, Exchange Online,
SharePoint, Entra ID, SaaS, and hybrid-cloud architectures
- Apply modern identity-security
and Zero Trust principles to cloud environments
- Networking and Cybersecurity
- Making something work is only
part of the job. It also needs to be secure.
- You will:
- Configure and troubleshoot LAN
and WAN, VLANs, routing, switching, wireless, VPNs, DNS, and DHCP
- Configure and support
next-generation firewalls, switches, wireless access points, and secure remote
access
- Work with Fortinet technologies
including FortiGate, FortiSwitch, FortiAP, FortiManager, FortiClient, and EMS
- Configure, administer, and
troubleshoot iBoss SaaS cloud security solutions
- Support endpoint security, EDR,
MFA, email security, SOC monitoring, vulnerability management, and secure web
technologies
- Assist with cybersecurity
remediation, system hardening, and incident response
- Apply cybersecurity best
practices when designing and implementing technical solutions
- Systems Engineering and
Advanced Escalations
- Own complex technical
escalations from diagnosis through resolution
- Perform root-cause analysis and
design long-term solutions rather than relying on temporary fixes
- Analyze logs, monitoring data,
packet captures, and other diagnostic information to resolve complex issues
- Work directly with vendors on
advanced technical issues
- Identify opportunities to
improve client technology environments
- Clearly communicate technical
findings, business impact, and recommended solutions
- Projects, Backup, and Disaster
Recovery
- You will lead or participate in
projects involving:
- Windows Server replacements and
migrations
- Microsoft 365, Azure, Entra ID,
SharePoint, file, on-premises-to-cloud, and hybrid-cloud migrations
- Firewall, network, and wireless
projects
- Cybersecurity implementations
- Backup and disaster-recovery
solutions
- Infrastructure modernization
- You will develop implementation
plans, identify risks, create rollback plans when appropriate, coordinate with
clients and vendors, test changes, and accurately document completed work. You
will also support backup and disaster-recovery environments, troubleshoot
backup failures, perform restores and recovery testing, and assist during major
recovery events.
- Mentoring and Technical
Leadership
- A Level 3 Systems Engineer
should make the entire technical team stronger
- You will:
- Mentor Tier 1 and Tier 2 technicians and review their technical
escalations
- Teach troubleshooting skills rather than simply providing answers
- Share technical knowledge with the team and improve technical
documentation
- Help establish and improve technical standards and best practices
- Lead through your actions, regardless of title
Requirements
- Minimum of 3 years of MSP experience
- Experience at a Senior Tier 2, Senior NOC,
Tier 3, Systems Administrator, Systems Engineer, or comparable technical level
- Significant hands-on Windows Server
administration and troubleshooting experience, including strong Group Policy,
DNS, DHCP, authentication, permissions, and Active Directory troubleshooting
skills
- Experience performing Windows Server
migrations, upgrades, and replacements
- Experience supporting Hyper-V and/or VMware
- Strong Microsoft 365 and Exchange Online
knowledge
- Strong Microsoft Entra ID administration
and troubleshooting skills, including MFA, Conditional Access, and modern
identity-security technologies
- Working knowledge of Microsoft Azure and
cloud-hosted infrastructure, including Azure Virtual Machines, networking,
storage, identity, and cloud-security concepts
- Experience supporting hybrid Active
Directory and Entra ID environments
- Strong networking knowledge, including
TCP/IP, VLANs, routing, switching, VPNs, and wireless
- Experience configuring and troubleshooting
next-generation firewalls
- Familiarity with how MSPs use RMM, PSA,
documentation, and remote-support platforms
- Strong root-cause troubleshooting and
problem-solving skills
- Ability to independently research and learn
unfamiliar technologies Strong written and verbal communication skills
Technology You'll Work With
· Our environment includes
technologies such as Windows Server, Active Directory, Microsoft 365, Microsoft
Entra ID, Azure, Exchange Online, SharePoint, Intune, Hyper-V, VMware,
Fortinet, iBoss SaaS, Datto RMM, Autotask PSA, Kaseya technologies, Datto BCDR,
Microsoft Defender, RocketCyber SOC, EDR, vulnerability management, email
security, and VoIP and UCaaS platforms.