L3 Support Lead – Enterprise Content Management (ECM)

Job Details: Key Responsibilities Application & Platform Support · Lead L3 support activities for ECM platforms, ensuring adherence to SLAs and operational KPIs. · Provide advanced troubleshooting and root cause analysis for complex production incidents. · Manage major incidents, problem management, and post-incident reviews. · Coordinate production deployments, release activities, and environment support. · Ensure platform availability, resiliency, and performance optimization. Enterprise Cont…