L2 Networking Support Engineer at Hewlett Packard Enterprise – Bucharest | Jobyssey

L2 Networking Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Responsibilities:

This position is part of GCX (Global Customer Experience) and supports customer-reported issues across our cutting-edge networking, wireless, AI and software platforms. As part of the team, you will:

Support our products by working directly with knowledgeable customers and partners.
Take ownership of problem resolution, reproduction, and escalation.
Troubleshoot hardware and software issues by recreating customer networking environments in internal labs.
Act as a customer advocate to ensure timely resolution, escalating issues with clear details on impact, analysis performed, and customer expectations.
Maintain clear, ongoing documentation of issues, customer network environments and topology, business and technical impact, troubleshooting steps, findings, and root cause analysis.
Learn quickly and keep pace with emerging technologies.
Share knowledge by writing knowledge base articles.

Requirements:

Bachelor’s degree in Electronics Engineering, Telecommunications, Computer Science, or equivalent experience.
2+ years of experience troubleshooting, implementing, and supporting IP networks, preferably in enterprise environments.
Experience interacting directly with global customers is highly desirable.
Excellent verbal and written English skills; knowledge of another European language is a plus.

Primary Skills:

Excellent verbal and written communication skills.
Customer management skills
Well organised and able to work effectively with case management systems.
Familiarity with Linux operating systems, file systems, and advanced commands.
Understanding of, and troubleshooting experience with:
IP packet flow, OSI layers, TCP/IP, and IPv4/IPv6 addressing
Utilities such as Ping and Traceroute, including usage of filters
IP routing protocols (BGP, OSPF)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, LACP)
Understanding of wireless standards
Knowledge of Syslog protocol
- Knowledge of application layer protocols (SNMP, DNS, DHCP, HTTP)
- Knowledge of Network Access Control (NAC) and policy management platforms
Platform knowledge: Experience with Juniper, Aruba, Cisco, Alcatel, or Huawei platforms.

Basic knowledge of tools such as traffic generators or simulators (Ixia, Agilent), protocol analysers, and testers.
Preferred certifications: CCNA or higher, JNCIA-Junos or higher, Aruba Associate or higher.

Ready to make an impact and grow your career with HPE? Apply now and be part of our dynamic GCS team!

#LI-Hybrid

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Engineering

Job Level:

TCP_02

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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