L1 Support Specialist - Middle

Overview:

FinteqHub is hiring an L1 Support Specialist to join our team. You will act as the primary point of contact for our clients, handling technical issues and ensuring the stable operation of our platform, while contributing to consistent, high-quality support as we continue to scale globally.

About Product:

Payment Gateway:

The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.

Purpose of the role:

You will manage and resolve incoming technical requests from clients to ensure stable platform performance and uninterrupted service delivery. Your work will impact client satisfaction and operational efficiency by providing timely issue resolution, clear communication, and effective escalation across internal teams.

Key responsibilities:

• Being the primary point of contact for our B2B clients regarding technical issues

• Analyzing root cause of the issue and escalating it to the relevant department

• Creating and fixing payment configurations for clients

• Providing help with using our products

• Observing dashboards and reacting to technical alerts of the system

Required Experience:

• Russian Proficiency – Upper Intermediate or higher

• English Proficiency – Upper Intermediate or higher

• Previous experience in support/technical role or relevant education/courses

• Basic understanding of API/HTTP/JSON

• Familiarity with AI tools (Gemini/GPT/Claude)

• Proactive mindset with a commitment to delivering results

Nice to have:

• Hands-on experience with Payment Systems Providers (cascading, 3DS, etc)

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.