L1-L3 support Sme

about the company.
A premier technology consulting firm specializing in complex system implementations and digital enablement
across regional enterprise platforms.

about the job.
Join a specialized infrastructure support stream to serve as a technical investigator handling operational integrity for vendor-native environments.

• Manage first-level operational requests, prioritizing technical ticket queues according to structured validation guides and platform workflows.

• Gather configuration diagnostics, operational log details, and access evidence necessary for advanced environment reviews.

• Conduct basic technical verification steps for device compliance policies, configuration connectors, and endpoint software distribution setups.

• Document system alerts, resolution methodologies, and routine operational notes within centralized tracking systems.

• Facilitate escalation pathways by coordinating complex incident details with internal senior engineering specialists and external technical teams.

skills and experience required.

• Minimum of 2 years of professional software or technical systems support experience within an enterprise operational team.

• Strong hands-on capability executing primary diagnostic procedures and technical ticket management workflows.

• Practical understanding of endpoint security management systems, access configurations, and mobile device administration frameworks.

• Proven ability to interpret specialized runbooks and follow detailed infrastructure engineering procedures without compromising live systems.

• Clear communication capabilities to collaborate effectively with multi-tiered support networks and corporate operational teams.

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan . (EA: 94C3609 / R1440037)