L1 IT Infrastructure Engineer

Position Summary:

• The L1 IT Infrastructure Engineer will provide onsite technical support for the new Prodapt Japan office, initially supporting approximately 50 end users with a planned scale-up to 200 employees. The role focuses on day-to-day end-user computing support, asset management, and preparation of laptops and related IT equipment.

Key Responsibilities:

• Provide Level 1 onsite support for desktops, laptops, printers, scanners, and other end-user devices.

• Perform laptop preparation, including OS installation/configuration, software deployment, and user profile setup as per Prodapt standards.

• Handle end-user support requests, troubleshoot basic hardware and software issues, and coordinate resolution within defined SLAs.

• Manage IT assets, including issuance, tracking, updating inventory records, and coordinating with procurement/logistics where required.

• Assist in onboarding and offboarding of employees from an IT perspective (account setup, access provisioning, device handover/return).

• Escalate incidents and service requests to higher-level support or global IT teams when required and follow up to closure.

• Maintain documentation related to IT assets, configurations, procedures, and FAQs for end users.

• Collaborate with local office administration and global IT teams to support smooth operations of the Japan office.

• Ensure adherence to Prodapt’s IT policies, security guidelines, and compliance requirements.

Required Skills and Qualifications:

• Diploma or bachelor’s degree in information technology, Computer Science, Electronics, or a related field.

• 1–3 years of experience in IT infrastructure/end-user support (L1 desktop support or similar role).

• Strong knowledge of Windows OS, MS Office suite, basic networking (LAN/Wi-Fi), and common desktop applications.

• Experience in handling desktops, laptops, printers, and scanners in a corporate environment.

• Basic understanding of IT asset management processes and tools.

Language Requirements:

• Proficiency in English (spoken and written) is mandatory.

• Japanese language skills will be an added advantage. Non-Japanese-speaking candidates will be considered, provided they are willing to learn Japanese over time.

Personal Attributes:

• Customer-focused mindset with strong interpersonal skills.

• Good communication skills and ability to work with multicultural teams.

• Proactive, organized, and detail-oriented with a disciplined work approach.

• Ability to work independently onsite and coordinate effectively with remote/global teams.

Work Schedule and Conditions:

• Standard 5-day work week, regular Japan office hours.

• Onsite role at Prodapt Japan office in Tokyo.

Selection Process:

• Shortlisted candidates will undergo an interview process with Prodapt (End customer).