KYC & Customer Onboarding Specialist

We are looking for a KYC & Customer Onboarding Specialist in our office in Breda to manage the day-to-day operational processes relating to the screening and onboarding of new and existing customers.

As part of the Inside Sales Department, you will take ownership of customer cases that require manual review or follow-up after screening through our third-party compliance screening tool. You will assess screening findings, contact customers to obtain any additional information or documentation required, and coordinate the completion of the onboarding process in close collaboration with our Legal Department.

This is a hands-on role in a high-volume environment. It requires a practical understanding of customer onboarding journeys, know-your-customer (KYC) requirements, sanctions screening and related compliance processes. You will act as the first line of assessment and will work closely with local colleagues, including native-language speakers, as well as other members of the Legal & Inside Sales Department.

Key Responsibilities
• Manage the day-to-day operational compliance process for the screening and onboarding of new and existing customers.
• Review and assess customer cases and findings generated by the third-party compliance screening tool.
• Act as the first line of assessment for cases requiring manual review, additional investigation or customer follow-up.
• Contact customers directly to obtain the information and documentation required to complete their screening and onboarding.
• Perform manual KYC and compliance checks for customers who cannot be cleared through the automated screening process.
• Assess and coordinate the resolution of sanctions-screening alerts and other compliance findings, escalating matters to the Legal Department where appropriate.
• Work with local colleagues and native-language speakers to support customer communications and resolve jurisdiction- or language-specific queries.
• Track, prioritise and manage outstanding or pending cases to ensure that manual reviews are completed promptly and no case is left unresolved.
• Maintain clear and accurate records of reviews, customer communications, decisions and escalations.
• Coordinate with internal stakeholders responsible for the screening tool and provide practical feedback on recurring issues, exceptions and opportunities to improve the onboarding process.
• Support the company in maintaining effective, consistent and efficient customer-screening and onboarding processes.

Knowledge and Experience
• Experience in customer onboarding, KYC operations, compliance operations or a related role.
• Working knowledge of customer due diligence, screening and sanctions-compliance processes.
• Experience using a compliance, KYC or sanctions-screening platform, preferably in a high-volume environment.
• Experience assessing screening results and identifying when a case can be resolved, requires further information or should be escalated.
• Understanding of end-to-end customer onboarding journeys and the operational impact of compliance requirements.

Skills and Attributes
• Strong organisational and case-management skills, with the ability to manage a substantial volume of concurrent reviews.
• Careful attention to detail and a consistent, risk-aware approach to decision-making.
• Clear and professional written and verbal communication skills, including confidence in contacting customers directly.
• Ability to work collaboratively across different functions, countries and languages.
• Sound judgement and the ability to recognise when legal or compliance input is required.
• A practical, proactive and customer-conscious approach to resolving onboarding issues.
• Ability to work independently while maintaining clear communication with the Legal Department and other stakeholders.

Language Requirements
Fluent English is required for this role. Additional European language skills are highly valued, particularly in languages relevant to our customers and markets.