KOA: SERVICE TECHNICIAN

Job Summary

Perform work as outlined on repair order with safety, efficiency and accuracy.

Essential Functions

Perform the 3 Cs (complaint, cause, correction)

• Perform work as outlined on repair order with safety, efficiency and accuracy
• Diagnose cause of any malfunction and perform repair when authorized
• Communicate with the advisor and/or parts department to obtain needed parts
• Save and tag removed parts as required or requested by the insurance company, customer, or Parts Dept.
• Examine vehicle and notify manager and/or advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised
• Road-test vehicles when required
• Supervise work of any apprentice technicians as assigned
• Ensure that customers cars are kept clean
• Keep shop area neat and clean and be able to account for all dealership-owned tools at all times
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes

Pre-Hire Requirements

• Valid TX DL and acceptable driving record, acceptable background review and negative drug screen

Education and Experience Required

• High school diploma or the equivalent
• Basic math, reading and writing skills
• Must be able to apply common sense understanding to carry out instruction furnished in written or oral diagrammatic form
• Must be able to deal with problems involving several concrete variables in or from standardized situations
• Strong mental aptitude
• Strong verbal communication skills
• Strong personal initiative
• Ability to operate a standard transmission vehicle
• Ability to use a computer and 10 key calculator
• Ability to operate hand and power tools safely
• Extensive knowledge of vehicle mechanical operations
• General mechanical skills
• Aptitude to retain new information
• Physical Requirements:
  • Frequent standing, bending/stooping/squatting, climbing stairs/ladders, pushing/pulling, grasping/gripping, writing/typing, finger dexterity, driving/operating equipment, hearing, speaking ,vision (beyond arms length), working in confined spaces, able to lift 1-75lbs
  • Occasionally climbing stairs/ladders, lying down, reaching above shoulders, able to lift 75-150+lbs

• Please note: Tools are not furnished by the company. Employees are required to furnish their own.

Working Conditions

• The employee will work indoors and outdoors in an auto shop environment.
• Will be frequently rotating equipment, vehicles, elevators, lifts, tow-lines, etc.
• Will be exposed to fumes, chemicals, solvents, caustics, etc.
• Will be exposed to extreme temperatures.

While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.