Knowledge Management Analyst

*This position is contingent upon contract award*

Job purpose

The Knowledge Management Analyst develops and sustains strategies, repositories, taxonomies, processes, training, metrics, and collaborative practices that improve organizational information capture, access, sharing, and continuity.

Duties and responsibilities

• Develop and implement knowledge management strategies to capture, organize, and share critical information across the organization.
• Create and maintain a centralized knowledge repository, ensuring information is accessible, accurate, and up-to-date.
• Conduct regular assessments of knowledge management needs and recommend tools or processes to enhance knowledge sharing and collaboration.
• Facilitate the documentation of best practices, lessons learned, and key processes to support organizational learning and continuity.
• Develop and deliver training for staff on knowledge management tools, procedures, and best practices.
• Establish and enforce taxonomy standards to ensure consistency in how information is categorized and stored within knowledge systems.
• Support the integration of knowledge management practices into daily workflows to promote a culture of knowledge sharing.
• Develop metrics and reporting systems to evaluate the effectiveness of knowledge management initiatives and identify areas for improvement.
• Provide support for information retrieval, responding to user inquiries and helping locate critical information as needed.
• Facilitate knowledge-sharing events, such as workshops, webinars, and communities of practice, to encourage collaborative learning.
• Research and implement new knowledge management technologies and practices to improve information accessibility and usability.
• Prepare reports on knowledge management activities, providing leadership with insights on trends, challenges, and opportunities for enhancement.