Kitchen Server (SFG)

Role Overview

The Server is responsible for delivering excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience. They act as a key liaison between the kitchen and residents or guests, ensuring all needs are met with professionalism and care. In this role, fostering a sense of connection and personalizing each dining experience helps create a warm, inviting atmosphere that supports residents’ overall well-being.

Key Accountabilities

Greet residents or guests warmly and take their food and beverage orders.
Understand menu item composition and how it may impact resident dietary restrictions.
Provide recommendations on menu items and accommodate dietary restrictions.
Relay orders accurately to the kitchen staff and articulate
Deliver food and drinks promptly and ensure accuracy.
Preparing and providing appropriate texture modified meals and dietary requirements
Cleaning and maintaining kitchen equipment daily
Refill beverages, clear plates, and attend to guests’ needs during their meals.
Keep tables and dining spaces clean, organized, and set for service.
Clear and reset tables efficiently after each meal.
Where appropriate, invite residents to participate in setting up or clearing their tables, helping to foster a sense of involvement and independence.
Build a positive rapport with residents by offering attentive service that recognizes their individuality and preferences.
Build positive relationships with residents or guests by providing excellent service.
Address concerns or special requests in a professional and courteous manner.
Work closely with the kitchen team to ensure smooth service.
Assist with plating, food preparation, and restocking as needed.
Follow all food handling, hygiene, and safety regulations.
Maintaining environmental public health standards and provincial standards for regulatory bodies
Participating in community committees and working groups to support community initiatives
Contribute to an atmosphere where residents feel heard and valued, enhancing their overall dining experience.
Ensure the proper use of personal protective equipment (PPE) as necessary.

Required Education & Documentation

High school diploma or equivalent (preferred but not mandatory).
Food Safety Handling Certificate (e.g., ServSafe or Food Safe).

Required Skills

Strong communication and interpersonal skills.
Attention to detail for accurate order-taking and service.
Ability to multitask and work efficiently in a fast-paced environment.
Excellent customer service skills with a friendly demeanor.
Basic math skills for handling checks and payments if required.

Additional Preferred Education and Skills Asset

Previous experience in serving or hospitality is an asset.
WHMIS certification for handling cleaning chemicals.
CPR or First Aid certification (preferred but not mandatory).

SFGKS1052026