Key Relationship Manager (Professional Salon)

We are Kao, listed as one of the world’s most ethical companies for the last 19 years.

Our brand portfolio spans across three sectors; Consumer Care (John Frieda, Bondi Sands, Bioré, Jergens, Curél), Professional Hair (Goldwell, Oribe, KMS Hair, Kerasilk), and Molton Brown.

Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

About the role:

The Key Relationship Manager is responsible for driving salon revenue within market leaders/focus accounts and will acquire new market leaders/focus accounts through the implementation of Salon Joint Business Plans, resource management and consistent prospecting. This position works closely with Education Managers in respective Business Units to maximize sales and education potential.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a base salary of $80,000 - $89,000 plus bonus and car allowance.

The role will cover North Carolina, South Carolina, West Virginia, and Virginia.

What you will do:

• Meet with clients regularly (in person and via the phone) to effectively promote the purchase, sell-through and support of KAO USA products, promotions, and programs.
• Work with existing accounts to identify opportunity areas for portfolio expansion with Kao Brands. Collaborate with Kao education team to develop and execute a Salon Joint Business Plan. Work with select sales consultants and identified by those who have current Focus/Market Leader Salons.
• Identify and establish rapport with the top competitors’ salon customers within assigned territory with the objective to convert customers to KAO USA, Inc.
• Successfully utilizes assigned budgets to maintain and grow Focus and Market Leader Accounts. Presents to Senior Regional Sales Manager a business review showing sales efforts and results consistently (Replenishment, New Product and New Business).
• Actively promotes and participates in Kao Salon programs and events to maintain established relationships and cultivate new ones.

What you will need:

• Bachelor's degree in business, marketing or related field preferred.
• 5+ years sales experience in consumer goods with previous salon sales experience preferred.
• Key Account Management: Strategically manages an organization’s most important and high-value clients by understanding their needs. Fosters long term loyalty through the creation and implementation of proactive and tailored solutions that drive mutual success.
• Strategic Relationship Building: Able to establish, develop, and maintain long-term partnerships with key stakeholders, leveraging these relationships to drive business objectives, create mutual value, and achieve competitive advantage.
• Sales Achievement: Proven track record of consistently meeting or exceeding sales targets and objectives.
• Collaboration & Coordination: Foster a collaborative environment where departments work together seamlessly, coordinating their efforts to achieve common organizational goals.
• Technical & Business Acumen: Utilizes brand and technological resources to support the needs of customers, teammates, and the business. Understands the salon infrastructure, able to identify opportunities and build strategies to support sales. Strong knowledge of Microsoft Suite with the ability to create and properly format documents.
• Communication: Effectively exchange information with customers and colleagues in a professional, concise and clear manner. Demonstrated experience in writing and effectively communicating Business Plans to high profile customers. Must have a strong attention to detail and accuracy.
• Prioritization & Time Management: Ability to manage time effectively to meet all established deadlines. Understands the importance of prioritizing projects to meet organizational goals.

At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

• An entrepreneurial environment where passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritizes employee wellbeing
• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, retirement, insurance options, and more…
• Learning and development opportunities

Your voice matters here — we value entrepreneurial thinking and innovation from our teams.

To find out why 33,000 people across the Globe work at Kao please visit:

Discover careers at Kao and how we live our purpose, Kirei – Making Life Beautiful.

Kao is an Equal Opportunity Employer, including disabled and veterans.

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