Key Hourly / Shift Lead

Job Title: Key Hourly / Shift Lead

Supervisor: General Manager

Green District is a fast-casual salad restaurant founded in Louisville, KY. We are looking for a leader that will help build an exciting and fun culture in our store. At Green District, we want to foster an inclusive & positive atmosphere for our employees and customers.

This position offers a flexible schedule, development opportunities, and a great company culture. As a part of the GD Team, this person will learn the daily business operations and have the opportunity to be a part of the growth and expansion of GD into 5 new markets in the next year!

Summary

Assist in managing the daily business operations of the store by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Employee training & coaching
• Unloading truck shipments
• Food preparation
• Assisting with scheduling
• Customer service
• Cleaning & sanitizing
• Ordering and inventory management
• Upholding company initiatives
• POS system management
• Other various operational responsibilities

Supervisory Responsibilities

This job has no direct supervisory responsibilities, but could indirectly manage and train Salad Enthusiasts.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Team Leadership - Fosters team cooperation; trains and develops employees, ensuring progress toward goals; acknowledges team accomplishments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Diploma or GED equivalent.
• 2 or more years of customer service experience, preferably in the restaurant or hospitality industry
• Previous leadership or training experience preferred
• Positive attitude
• Ability to function well in a high-paced environment

Other Skills Needed

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have proficiency with Microsoft Office and working knowledge of electronic tablets. An individual should have fast and accurate data entry skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, use hands regularly, and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Green District reserves the right to revise and/or change job descriptions and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.