Key Account Manager - Underground

Main Accountabilities :

1. Behave as customer primary contact for sales and technical inquiries.
2. Responsible to develop and execute activity plan for existing & new customers, arrange regular meetings, and build relationships with customers to understand their needs.
3. Manage key accounts and maintain regular engagement with customers.
4. Build customer trust through regular site visits and responsive communication to maintain customer satisfaction.
5. Prepare technical and commercial proposals for Epiroc equipment and related solutions or package.
6. Lead negotiations and support contract finalization with customers.
7. Cover all customer positions: mining owner, mining contractors, drilling and blasting contractors, mining consultant
8. Achieve annual sales targets and business growth objectives.
9. Coordinate with internal technical teams and related divisions to provide equipment solutions tailored to customer requirements.
10. Support customers during project planning, equipment selection, and commissioning stages.
11. Work closely with service teams to ensure strong after-sales support.
12. Track underground project developments include new mining and tunneling developments, expansions, and feasibility studies.
13. Capture and report on any market insights and competitor activities.
14. Keep update in the salesforce CRM for any sales activity from lead until close status.
15. Act as an ambassador for our aftermarket business wherever possible.

Requirements:

Educational Background :
- Bachelor's degree with preferable technical majoring in geology or mining

Experience :

- Minimum 5 years' experience as sales in the drilling or heavy equipment industry in the exploration and mining sector

Technical Knowledge & Skill :
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion skills
- Strategic thinking and planning abilities
- Sales and business development acumen
- Customer Relationship Management expertise
- Ability to work independently and as part of a team
- Problem-solving and conflict-resolution skills
- Technical features and benefit advantages, application of the products

Placement : Jakarta

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at