Key Account Manager – Skill Certification
Medhavi · Gurugram, HR, India ·
- Category
- Sales
- Experience
- 3+ years
About Medhavi Skills University
Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its “Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International-collectively reinforcing its demand-driven, industry-co-led academic framework.Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.
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About Medhavi Group:
Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill-promoting organisations, dedicated to advancing skill development, vocational training, and industry-integrated higher education. With a strong outcome-driven approach, the Group has trained over 6
lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+ active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavi’s flagship industry-integrated initiative built on the principle of “Industry as Campus.” It combines academic learning with structured on-the-job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls,ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap.
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Role Overview:
The Account Manager – Skill Certification will serve as the Single Point of Contact (SPOC) for assigned Training Partners under the MSU Skill Certification vertical. This role ensures smooth onboarding, operational coordination, certification governance, compliance monitoring, and lifecycle
management of Training Partners (TPs). The position requires cross-functional collaboration between MSU’s Academic, Technical, Business Development, and MEL teams to deliver high-quality, standards-aligned skilling programs.
Key Responsibilities:
1. Partner Onboarding & Certification
- Coordinate with the Business Development team to ensure seamless handover post-MoU signing.
- Lead onboarding sessions with Training Partners covering operational protocols, compliance expectations, and system usage (MSU Partner Connect, SIDH).
- Facilitate issuance of Training Partner Certificates in line with the MSU Partnership Certification Framework.
- Ensure timely renewal, revocation, or interim certification in compliance with MSU policy.
2. Partner Account Management
- Act as SPOC for assigned Training Partners for all operational, technical, and business queries.
- Maintain up-to-date partner records, documentation, and communication logs in the MSU MIS.
- Support TPs in completing SIDH registration, course activation, and batch scheduling processes.
- Drive compliance with MSU branding, data reporting, and certification protocols.
3. Program & Curriculum Coordination
- Liaise with the Academic team to ensure curriculum alignment with NSQF/NHEQF/NCrF frameworks.
- Facilitate the review and approval of courses and qualifications on MSU Partner Connect/SIDH portals.
- Support Training Partners in implementing approved assessment and certification processes.
5. Escalation & Grievance Management
- Log and resolve operational grievances within defined Turnaround Time (TAT).
- Escalate unresolved issues to higher levels as per the MSU escalation matrix.
- Maintain accountability for partner satisfaction and timely resolution of all issues.
6. Cross-Functional Collaboration
- Work closely with Academic, Technical, Finance, and MEL teams to ensure cohesive partner support.
- Provide inputs for system enhancements and process optimization.
- Participate in partner capacity-building initiatives and internal review meetings.
Qualifications & Skills Required:
- Bachelor’s or Master’s degree in Business Administration, Education, or related field.
- 3–6 years of experience in operations, partner management, or skill development ecosystem(preferably with NSDC, universities, or SSCs).
- Strong understanding of NSQF, NHEQF, NCrF, and MSDE/NCVET processes.
- Experience with digital platforms like Skill India Digital Hub (SIDH), NAD, or similar.
- Excellent communication, documentation, and stakeholder management skills.
- Proficiency in MS Office Suite and MIS tools.
What We Offer
- Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.
- Competitive compensation with performance-linked incentives.
- Leadership role in a rapidly growing national skills and university platform.
- A collaborative, mission-driven environment.
- The opportunity to create a measurable impact on employability and workforce transformation at scale.
How to Apply
Interested candidates should submit a resume and cover letter detailing their qualifications and experience at [email protected] at earliest possible.
Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.