Key Account Manager - Louveira

Key Account Manager HPC
Build Your Career with an Industry Leader
As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Position Title: Key Account Manager HPC
Department: SalesReports To: Commercial Director
Location: Louveira, SP Brazil

Position Summary
The Key Account Manager (KAM) is responsible for managing and growing strategic relationships with key customers across assigned territories and HPC market segments. This role serves as the primary point of contact for major accounts, ensuring customer satisfaction, driving business growth, identifying new opportunities, and maximizing profitability.
The KAM will collaborate closely with cross-functional teams including Operations, Customer Service, Supply Chain, Graphics, Quality, and Finance to deliver exceptional service and customized packaging solutions while supporting the company's strategic objectives.

Key Responsibilities
Account Management & Customer Relationship Development

Build, maintain, and strengthen long-term relationships with key accounts.
Serve as the primary liaison between customers and MCC.
Develop a deep understanding of customers' business objectives, market challenges, and future growth plans.
Ensure high customer satisfaction through proactive communication and support.

Business Growth & Sales Development

Identify opportunities for revenue growth, upselling, cross-selling, and new business development within existing accounts.
Develop strategic account plans to support customer retention and expansion.
Drive achievement of sales targets, volume goals, and profitability objectives.
Forecast account performance and provide regular updates on opportunities and risks.

Commercial Strategy & Negotiation

Prepare and present business proposals, quotations, and pricing recommendations.
Lead commercial negotiations while protecting company margins and business interests.
Manage contract renewals and commercial agreements with customers.
Support annual budgeting and sales planning processes.

Market Intelligence

Monitor industry trends, competitive activity, and customer developments.
Identify emerging opportunities within the packaging and labeling market.
Provide market insights and customer feedback to leadership and product development teams.

Cross-Functional Collaboration

Coordinate with Manufacturing, Supply Chain, Quality, Graphics, and Customer Service teams to ensure successful project execution.
Support new product launches, artwork changes, and customer-driven initiatives.
Resolve customer concerns in a timely and professional manner.
Ensure customer requirements are communicated effectively throughout the organization.

Reporting & Performance Management

Maintain accurate customer records, sales forecasts, and opportunity pipelines within CRM systems.
Prepare and present monthly business reviews and account performance reports.
Track key performance indicators and recommend actions to improve results.

Qualifications
Education

Bachelor's Degree in Business Administration, Marketing, Sales, Engineering, Packaging, Supply Chain, or a related field required.

Experience

Minimum of 5 years of experience in Key Account Management, Sales, Business Development, or Commercial Management.
Experience managing strategic accounts within manufacturing, packaging, printing, labels, consumer products, or related industries is a must.
Proven track record of achieving sales growth and customer retention objectives.

Technical Skills

Proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
Experience using CRM systems and ERP platforms.
Protheus TOTVS
Knowledge of sales forecasting, pricing strategies, and contract negotiations.
Understanding of manufacturing and supply chain processes is preferred.

Competencies

Strong relationship-building and stakeholder management skills.
Excellent communication and presentation abilities.
Strategic thinking and business acumen.
Problem-solving and decision-making skills.
Strong negotiation and influencing capabilities.
Ability to manage multiple priorities in a fast-paced environment.
Results-oriented with a strong customer focus.
Fully bilingual : English/Portuguese

Travel Requirements

Ability to travel domestically and internationally as required to support customers and business objectives.

Physical Requirements
This role is primarily office-based or home office-based, requiring extended periods of sitting and computer use. The position may involve occasional travel, customer visits, walking through manufacturing environments, and light lifting. Reasonable accommodations will be provided as needed to enable individuals with disabilities to perform the essential functions of the position.
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