Key Account Manager - CSP/Workboots.com

WHO WE ARE:

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the Industry, it is easy to see why. We are PROUD to Serve America’s public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

As a Key Account Manager supporting the WorkBoots.com Corporate Safety Program, you will be responsible for retaining and growing assigned business-to-business accounts through consultative program management, exceptional service, and expansion into uniform, safety footwear, workwear, and personal protective equipment solutions. This role is critical to our long-term growth strategy and will independently develop account plans, recommend solutions, and execute initiatives that improve customer adoption, satisfaction, retention, and revenue.

What You'll Do

Account Retention & Relationship Management

• Serve as the primary strategic advisor for assigned Corporate Safety Program accounts, with responsibility for recommending and executing retention and growth strategies.
• Build, nurture, and expand relationships with executive sponsors and key stakeholders in safety, operations, procurement, human resources, and finance.
• Monitor program performance, employee participation, service levels, and customer satisfaction; identify risks and execute mitigation plans.
• Lead regular business reviews and ensure each program remains aligned with the customer’s safety requirements, workforce needs, and business goals.

Program Growth & Cross-Selling

• Assess customer workforce, safety, compliance, and purchasing needs and recommend solutions across uniforms, safety footwear, workwear, and personal protective equipment.
• Lead cross-selling and upselling strategies, including recommending program enhancements and negotiating pricing and terms within established guidelines.
• Identify opportunities to expand participation, locations, employee groups, product categories, and program services; build business cases to support growth initiatives.

Strategic Planning & Execution

• Own the development and execution of strategic account plans that support customer goals and achieve retention, participation, revenue, and margin targets.
• Analyze order activity, product adoption, employee participation, service trends, and customer feedback to guide program decisions.
• Forecast, track, and report key account metrics, making proactive adjustments to improve program performance.
• Coordinate with internal teams to support program launches, product assortments, inventory availability, ordering solutions, employee communications, and ongoing service delivery.

Collaboration & Internal Alignment

• Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
• Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
• Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.

Leadership & Thought Partnership

• Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
• Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
• Participate in cross-functional leadership teams focused on improving customer experience and retention.

What You Bring

• Bachelor’s degree in business, Sales, Marketing, or related field.
• 5+ years of experience in strategic account management, enterprise sales, customer success, or managed program sales, with a focus on retention and account growth. Experience supporting uniform and/or safety footwear programs is strongly preferred; experience with workwear, PPE, wholesale, or employee purchase programs is also valuable.
• Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
• Demonstrated ability to develop and implement strategic plans independently.
• Strong negotiation, consultative selling, and decision-making skills.
• Excellent communication, presentation, and analytical abilities.

What We Offer

• Excellent medical/dental and vision coverage— Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Daily Pay; up to 50% of your pay

EOE/Disability/Vets