Key Account Executive (Logistics Project PIC)
MVC Resources · Pelabuhan Klang, Malaysia ·
- Category
- Sales
- Experience
- 2+ years
* Serve as the main point of contact for the key accounts ,ensuring high-quality service and timely responses to all enquiries.
* Manage customer's shipments, coordinate closely with internal teams, and provide effective logistics solutions.
* Handle customer's complaints and resolve issues in a professional and timely manner.
* Build and maintain strong relationships with customers and business partners to ensure continuous business support and service excellence.
* Monitor and track key performance indicators (KPIs) to ensure service levels are met or exceeded.
* Identify opportunities to improve customer satisfaction and enhance service delivery.
* Prepare reports and updates for management on account performance and service issues.
* Ensure compliance with company policies, procedures, and service standards.
Requirements
* Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field.
* Executive level: Minimum 2-3 years of relevant experience in customer service/logistics.
* Senior Executive level: Minimum 4-6 years of experience, preferably managing key or corporate accounts.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and handle multiple priorities.
* Problem-solving mindset with attention to details.
* Proficient in Microsoft Office and communication tools.
Preferred Skills:
* Experience in logistics/freight forwarding industry.
* Ability to manage high-value or VIP accounts, example like Solar, Construction, Oil & Gas project etc
Benefits
- Birthday Leave
- Medical & Insurance Coverage after confirmation
- Panel Clinic
- Baby Contribution
- Wedding Contribution
- Condolence Offering
- Company Parking
- Dental & Optical Benefit
- Fun Clubs