KA Sr Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

Team Overview

As part of this team, you will take ownership of a portfolio of restaurant partners, focusing on unlocking their growth potential within the platform. Your role will combine commercial relationship management with strategic thinking, ensuring each partner has a clear path to scale.

You will work closely with partners to understand their business, identify gaps and opportunities, and co-create action plans that drive sales and improve performance. This includes using data to inform decisions, testing new initiatives, and continuously optimizing results.

The team operates at the intersection of strategy and execution, collaborating with internal stakeholders across marketing, operations, and product to deliver impactful solutions. It’s a highly entrepreneurial environment, ideal for someone who enjoys building relationships, thinking creatively, and driving tangible business outcomes.

Role Responsibilities

• Building and maintaining strong relationships with key restaurant partners.
• Identifying opportunities to increase sales and revenue from key accounts.
• Tracking and reporting on key account performance metrics. Use data to identify areas for improvement and ensure account health.
• Collaborating with internal teams such as marketing, operations, and logistics to ensure smooth delivery of services and to implement campaigns, promotions, or new features that benefit both the client and the business.
• Staying informed about industry trends, competitor offerings, and customer preferences. Use insights to help clients optimize their operations.

Role Qualifications

• Strong communication and negotiation skills.
• Analytical abilities to assess account performance and market trends.
• Customer-centric mindset with a focus on relationship building.
• Problem-solving and conflict resolution skills.
• Ability to collaborate across multiple teams.
• Social versatility. Adapts to different cultures and organizational levels.
• English language, business fluency.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms