Junior Technical Product Engineer – Gaming Hardware/Audio (METADOX)

WHO WE ARE METADOX GmbH is a hardware startup based in Vienna. We develop, produce, and sell soundproof masks for gaming. Our mission is to allow gamers to play any game, any time, without being a nuisance at their homes, thanks to our comfortable and soundproof masks. Our goal is to become the go-to global brand for soundproof masks for gaming, extending into other segments like shared offices and AI dictation. With our latest product, the VEKTA, we are quickly growing worldwide. We're now building a small engineering team in a new office in Sant Cugat del Vallès, Barcelona. THE ROLE We're looking for a Junior Technical Product Engineer to join us on a full-time basis. You'll be part of the development team and be the bridge between customers, support, and development. Handling real technical issues and turning what you learn into product improvements. WHAT YOU’LL DO Technical support: Analyze support tickets, identify technical issues, and propose solutions Communicate directly with customers to clarify issues and follow up on resolutions Escalate hardware and firmware issues to the development team and track them to closure Product quality analysis: Investigate current VEKTA product issues through support tickets, customer surveys, reviews, customer interviews, feedback: fit, comfort, microphone, compatibility, etc. Keep track in a structured and categorized log to evaluate and find patterns of the issues and solutions. Coordinate with the development team to escalate, propose solutions, and resolve issues. Documentation: Create guides for customers, gather specs, improve materials in support portal. Check and rewrite the support documentation to match the products in detail. Maintain and update product documentation, specs, and development logs. Development of new products: Test prototypes, propose improvements, and develop new concepts. Coordinate product development with freelancers, the factory, and external partners. Potential direct work in CAD, electronics, software, etc. YOUR PROFILE You’ll need: Degree in engineering (electronics, mechanical, computer science, or similar). Strong written English. You'll write to customers and produce documentation daily. Attention to detail. You record findings accurately, verify assumptions, and dig into issues analytically. Ability to work independently. We're a small team, you set your own priorities. Nice to have: Maker mindset. You build things and enjoy figuring out how they work. Familiarity with USB audio, consumer electronics, or wearable hardware. Gamer. You'll understand our customers instantly. ALIGNMENT WITH OUR VALUES Superior Quality: We are detail-oriented and committed to excellence. Gamer-Centric: We have affinity for gaming and are committed to supporting gamers’ needs. Collaborative & Considerate: We are humble and take the needs of the customers seriously. Honest & Direct: We keep it real. We say what we mean, skip the marketing fluff, and never overpromise, to our customers or to each other. WHAT WE OFFER A small dynamic team in a growing startup where your contributions will directly impact the company’s success. Flexible working hours and hybrid (office + remote). Hands-on work in product development for unique and innovative hardware products. Direct access to decision-making, product development, and users. As we grow, your responsibilities grow with us. Permanent contract with a 6-month probation period. Entry level salary with flexibility depending on your qualifications and experience, reviewed after 12 months. APPLICATION We look forward to your application! Please send a brief cover letter with your CV. Please avoid writing the cover letter with AI. Although we use AI all the time, we are true to our values when we communicate. We want to know you, what motivates you, why you want to work in METADOX. Don’t hesitate to ask if you have any questions. *************************; +34 ********* https://metadox.pro