Junior Systems Analyst

ROLE & RESPONSIBILITIES: (This role is hybrid- 4 days a week in our Columbia, MD office)

• Support operational monitoring of Data Services Hub systems during assigned shifts, including periodic night and off-hours coverage as required by project needs.
• Participate in rotational on-call support during critical business periods, including Open Enrollment, under the guidance of senior team members.
• Monitor application and system health using tools such as Splunk, New Relic, and other monitoring platforms across production and pre-production environments.
• Assist in reviewing and analyzing Change Requests (CRs) and Remedy Tickets (RTs).
• Escalate issues, incidents, and potential risks to senior analysts and management in a timely manner.
• Support monitoring activities for Production and IMP environments.
• Assist in performing initial investigation and root cause analysis of production issues.
• Work collaboratively with TDS, XOC, Operations, and other support teams to troubleshoot and resolve system issues.
• Prepare and distribute operational reports, including bi-hourly and daily status reports.
• Perform initial triage of production incidents and communicate findings clearly to stakeholders.
• Follow established operational procedures, reporting standards, and best practices.
• Support integrated partners and operations teams in incident resolution and service restoration activities.
• Assist with testing, validation, and analysis activities as needed.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Demonstrate strong written and verbal communication skills when interacting with technical and non-technical stakeholders.
• Develop an understanding of networking concepts and communication protocols relevant to the environment.

REQUIRED EXPERIENCE:

• Minimum 2 years of experience in Systems Analysis, IT Operations, Application Support, Software Development, or a related technical field.
• Basic understanding of business processes, system functionality, and data flows.
• Familiarity with Systems Engineering and Software Development Lifecycle (SDLC) concepts.
• Foundational knowledge of Java or another programming language.
• Ability to learn and adapt in fast-paced environments with changing priorities and deadlines.
• Experience or coursework related to:
• Initial event and incident triage
• Issue categorization and prioritization
• Troubleshooting and problem resolution
• Escalation procedures
• Change management and change control processes
• Understanding of system security, data protection, and operational best practices.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States for at least 3 of the past 5 years.

PREFERRED EXPERIENCE:

• Exposure to monitoring and logging tools such as Splunk, New Relic, Open Search or similar platforms through work, internships, or academic projects.
• Experience supporting applications, production environments, or help desk/service desk operations.
• Exposure to cloud technologies, application support, or system administration.
• Healthcare industry experience or knowledge is a plus.

EDUCATION & CERTIFICATIONS:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technical field.
• Relevant internships, academic projects, or up to 2 years of related professional experience.
• Industry certifications such as CompTIA A+, Network+, Security+, ITIL Foundation, or similar certifications are a plus.