Junior Project Manager - SaaS (Growth Path to Product Manager)

Role Overview

NxaTel is looking for a Junior Project Manager who will grow into a Product Manager role over time. This role is ideal for a structured, curious, and driven individual who enjoys coordinating work, solving problems, and turning ideas into execution.

In the early phase, the role is project- and execution-focused. Over time, as the individual gains deeper understanding of our products, customers, and operations, the role will evolve into owning and shaping products across the business.

This is a hands-on role with real responsibility and a clear growth path.

1. Project Coordination & Execution

• Track internal projects, tasks, and timelines across teams (technical, support, vendors).
  

• Follow up with stakeholders to ensure tasks are completed on time.
  

• Identify blockers early and escalate clearly.
  

• Maintain project plans, task boards, and status updates.
  

• Prepare weekly project status reports for management.
  

2. Requirements & Documentation

• Work with internal teams to understand business and customer requirements.
  

• Document requirements clearly and simply (what needs to be done and why).
  

• Ensure alignment between business needs and technical execution.
  

• Maintain basic documentation for projects and internal processes.
  

3. Cross-Team Collaboration

• Coordinate between support, technical teams, and management.
  

• Ensure clear communication and handovers between teams.
  

• Help translate technical information into business-friendly language.
  

4. Product & Customer Exposure

• Assist in gathering customer feedback and recurring issues from support and operations.
  

• Track common requests, complaints, and improvement opportunities.
  

• Support internal teams with product-related information and updates.
  

Growth Path: Transition to Product Manager

Over 6–12 months, the role will gradually expand to include:

• Owning specific products or product components end-to-end.
  

• Helping define product improvements based on customer feedback and operational insights.
  

• Supporting product roadmap planning and prioritisation.
  

• Working closely with technical and support leadership to improve product quality and usability.
  

• Monitoring basic product performance metrics and trends.
  

This growth is performance-based and depends on demonstrated ownership, initiative, and reliability.

Requirements

Qualifications & Profile

Required:

• Diploma or degree (completed or in progress) in Business, IT, Engineering, Operations, or a related field.
  

• Strong organisational and follow-up skills.
  

• Ability to manage multiple tasks and deadlines.
  

• Clear written and verbal communication.
  

• Comfortable working with structure, checklists, and task tracking tools.
  

• Willingness to learn and take ownership.
  

Nice to Have:

• Exposure to project coordination, operations, or product-related work.
  

• Familiarity with tools like Trello, Jira, ClickUp, or similar.
  

• Interest in technology, telecoms, or software products.
  

Benefits