Junior Product Owner - Digital

Optimise yourtown's digital experience platforms, driving enhancements that improve customer experience, support business objectives, and maximise the value of our digital channels.

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown

your opportunity

In this newly created opportunity, you will be responsible for maximising the value delivered through yourtown’s Digital Experience Platform and associated digital channels. As the Product Owner, you will define priorities, manage platform enhancements, and ensure digital capabilities align with business objectives, customer needs and user experience outcomes.

In this role you will:

• Take ownership of our Digital Experience Platform and website channels, helping ensure they continue to meet the needs of our customers, the business and our teams.
• Lead the final stages of the migration to Optimizely and supporting the ongoing optimisation, enhancement and performance of our digital platforms.
• Work closely with stakeholders, vendors and technical teams to prioritise improvements, resolve issues and deliver new digital capabilities.
• Support and enable business users through training, guidance and documentation, helping teams get the most value from our digital tools and platforms.
• Drive continuous improvement across our digital channels by identifying opportunities to enhance user experience, business outcomes, governance and compliance.

Please note, this position is a full time, maximum term role for a 12 month period.

what we are looking for

• Experience working with digital platforms such as CMS, CRM, DXP or similar technologies
• Strong stakeholder engagement skills and the ability to translate business needs into digital solutions
• Experience using digital insights and analytics to improve performance and user experience
• A proactive, solutions focused approach and commitment to continuous improvement
• The ability to manage competing priorities and build strong working relationships across teams
• Experience with Optimizely or similar digital experience platforms will be highly regarded

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• Salary Sacrifice options to increase your take home pay
• Hybrid working environment, with flexible working arrangements
• Access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays!
• Opportunities for internal and external professional development
• Free access to LinkedIn Learning including over 16,000 learning modules
• A genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• Access to free and confidential counselling sessions for you and members of your immediate family
• Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• An environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

Click “Apply” to submit your application and take the next step in a career where your work truly matters.

Please paste this link into your browser to view the full position description:

Contact: Lily Welch | Talent Acquisition Specialist | [email protected]

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.