The Junior Process Analyst evaluates and improves IT service processes by analyzing workflows, modeling them with tools like Visio/BPMN, applying ITIL best practices, and supporting automation while collaborating with IT teams and stakeholders.
The Process Analyst is responsible for evaluating, designing, and improving IT processes to enhance efficiency, reduce costs, and support business objectives. This role involves analysing current workflows, identifying process gaps, implementing best practices, and ensuring alignment with IT service management (ITSM) frameworks. The analyst collaborates with IT teams and business stakeholders to drive automation, optimize service delivery, and ensure compliance with industry standards.
Requirements
Education & Experience
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience working with cross-functional teams to optimize IT processes and improve efficiency.
0-1 years of experience in Process Analyst, preferably in the IT industry.
Technical Skills
Knowledge of ITIL frameworks and best practices.
Experience with process modelling tools (e.g., Visio, BPMN).
Proficiency in data analysis and reporting tools (e.g., Excel).
Project management experience
Familiarity with cloud platforms (AWS, Azure, Google Cloud).
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Ability to work independently and within a team.
Strong organizational and project management skills.
Benefits
Competitive Salary Package – Based on experience and industry standards.
Technology & Work Equipment – Company-provided laptops, software tools, and IT resources.
Company-Sponsored Team Outings & Retreats – Networking and team-building activities.
Free Snacks & Beverages – Complimentary coffee, tea, and snacks at the office.
Casual Dress Code – No strict formal wear, dress comfortably!