Junior Network Engineer

We are seeking a motivated Junior Network Engineer to join our National Service Desk team, providing provisioning, support, and lifecycle management services across a diverse enterprise and managed services environment. This role is ideal for someone looking to build hands-on experience across modern networking, SD-WAN, security, cloud communications, and endpoint security technologies while working within a collaborative operations team.

Key Responsibilities

• Provision, configure, and support network and communications services for customers nationwide.

• Assist with onboarding, deployment, and migration activities across network, security, and unified communications platforms.

• Monitor, troubleshoot, and resolve incidents in line with service level agreements (SLAs).

• Perform initial diagnosis, escalation, and coordination of network-related faults.

• Manage service requests, changes, and documentation through ITSM platforms.

• Support hardware and software provisioning activities, including device staging and configuration.

• Collaborate with senior engineers, vendors, carriers, and customer stakeholders to deliver operational excellence.

• Maintain accurate technical documentation, network records, and knowledge base articles.

Technology Exposure

The successful candidate will gain practical experience supporting and provisioning solutions across:

• Ericsson Cradlepoint – LTE/5G edge networking and branch connectivity.

• Arista / VeloCloud SD-WAN – WAN deployment, monitoring, and troubleshooting.

• Palo Alto Networks – Firewall administration and security policy management.

• CrowdStrike Falcon – Endpoint security monitoring and support.

• Cisco Webex – Unified communications and collaboration services.

• Microsoft Teams Calling – Voice, telephony, and calling platform administration.

• General enterprise networking technologies including routing, switching, VPNs, DHCP, DNS, and network troubleshooting.

Skills & Experience

Essential

• Graduate degree in Engineering (Communications, Networking or ICT) essential

• Solid foundation knowledge of TCP/IP networking concepts.

• Knowledge of routing, switching, wireless networking, and internet connectivity.

• Strong troubleshooting and problem-solving skills.

• Excellent written and verbal communication skills.

• Customer-focused approach with strong attention to detail.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

Desirable

• Exposure to SD-WAN, firewall, or cloud networking technologies.

• Experience with Internet troublehsooting across NBN, fibre, wireless

• Familiarity with Microsoft 365 and collaboration platforms.

• Experience working within an MSP, service desk, or NOC environment.

• Relevant certifications or studies such as CCNA, Network+, AZ-900, or equivalent.

• ITIL Certification and experience

What Success Looks Like

• Delivering high-quality provisioning and support services with minimal supervision.

• Maintaining excellent customer satisfaction and service outcomes.

• Demonstrating continuous learning across networking, security, and unified communications technologies.

• Progressing toward ownership of increasingly complex operational and project-based activities.

Career Development

This role provides a strong foundation for progression into Network Engineering, Security Engineering, SD-WAN Specialist, Unified Communications, or Technical Consultant career paths, with ongoing exposure to leading enterprise technologies and structured mentorship from senior engineers.