Junior IT Support Service Desk
Teleperformance Polska · Poznań ·
- Seniority
- Junior
- Employment
- Contract
- Category
- Support
- Experience
- 1+ years
- Salary
- PLN 44 / hour
On-site junior service desk role at Teleperformance's Poznań office: resolving end-user incidents and service requests, coordinating hardware/software setup and repairs, performing root-cause analysis, and maintaining documentation under SLA metrics. Requires Polish (C1) and English (B2), paid hourly on a civil contract.
Office location: Poznań, 43 Królowej Jadwigi St. (Maraton building)
🔧 Scope of cooperation:
- Handling and resolving critical end-user incidents and key service requests independently, or escalating them to higher-level IT support when necessary.
- Coordinating setup, installation, and configuration of computer equipment, software, systems, network components, printers, and scanners.
- Performing root cause analysis (RCA) for recurring incidents and system issues to identify and implement long-term solutions.
- Delivering support services in alignment with defined SLA/OLA metrics to maintain high standards of end-user satisfaction.
- Coordinating minor IT hardware repairs, replacements, and equipment moves based on technical and business requirements.
- Promoting and supporting adherence to global and regional IT standards, particularly within incident management, service request fulfillment, and IT security.
- Conducting IT asset and infrastructure inventory checks and monitoring current hardware utilization.
- Developing and maintaining key technical documentation and knowledge base resources.
💎 Expected competencies:
Technical, and language competencies:
- At least 1 year of practical experience in providing end-user technical support, including hands-on use of IT support tools, ticketing systems, and incident/request management workflows.
- Polish language skills (C1 level) and English language skills (B2 level).
- Proficiency in hardware and software troubleshooting and general IT infrastructure support.
- Knowledge of IT security standards and best practices.
- Ability to create and maintain technical documentation and knowledge base articles.
Operational & Soft Competencies:
- Process excellence and solution orientation – strong focus on efficiency, problem-solving, and root-cause analysis.
- Strong communication and collaboration skills, enabling effective cooperation across technical and business environments.
- Emotional intelligence, open-mindedness, and critical thinking when handling user requests and technical challenges.
- Entrepreneurial mindset and autonomy – independence in prioritizing and completing assigned tasks.
- Proficiency in utilizing AI tools and data literacy to optimize daily tasks and workflows.
- Availability to cooperate on-site from our Poznań office.
🤝 We offer:
- Civil contract.
- 44,00 PLN gross/hour.
- Free access to the language learning platform.
- Access to the MyBenefit platform (private healthcare, sports card, vouchers, cinema tickets, and more).
Join us and apply today!