Junior IT Support (Contractor)

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We are looking to hire a Junior IT Support (Contractor) to assist our clients with computer hardware and software issues. You will be required to work on site in Davao City, Philippines and assist with hardware installations, software upgrades, systems integrations, and resolve IT related issues.

To ensure success as a Desktop Support Junior, you should have extensive knowledge of home and office systems, good problem solving skills, and technical skills. In this role, you are expected to provide fast and effective support for clients experiencing basic hardware and software issues.

Duties and Responsibilities:

• Assist users with troubleshooting basic hardware and software issues.

• Perform basic account management tasks which includes but not limited to account creation, password resets and unlocking accounts.

• Support installation and maintenance of computer hardware, peripherals and software.

• Assist in installing and upgrading operating systems and software under supervision.

• Help troubleshoot basic networking and connectivity issues.

• Provide basic training and guidance to users on computer operations.

• Respond to and document client support requests.

• Communicate with users to determine the nature of IT problems and provide solutions with guidance.

• Collaborate with senior team members to implement site wide solutions and provide feedback

Qualifications:

• Bachelor’s Degree in Information Technology or Computer Science, or any related field (e.g. Computer Engineering)

• 1-2 years of Desktop Support experience (hardware, software, network and related technologies)

• Technical Knowledge: Basic understanding of computer hardware, operating systems (Windows, macOS, or Linux), and software applications. Naturally technically adept and can learn to navigate & use software easily.

• Networking Fundamentals: Familiarity with basic networking concepts, such as Wi Fi, LAN, and TCP/IP.

• Problem Solving Skills: Ability to diagnose and identify solutions to technical issues.

• Communication Skills: Good verbal and written communication; ability to explain technical information to non technical users.

• Customer Service Orientation: Strong commitment to providing friendly and helpful support; patience and empathy when dealing with users.

• Time Management: Ability to prioritize tasks and effectively manage multiple support requests.

• Willingness to Learn: Eagerness to acquire new skills and stay updated with technological advances.

• Attention to Detail: Careful and precise in following system settings, documentation, and troubleshooting procedures.

• Teamwork: Ability to work collaboratively within a team environment; support and contribute to team goals.

• Adaptability: Flexibility to adapt to new tools, systems, and changing environments.

• Amenable to work onsite and in shifting schedules.

• Amenable to work in a project-based arrangement.