Junior IT Specialist

• Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues.
  
  
  
• Responsible for providing on-time problem resolution.
  
  
  
• Ability to work with different levels of knowledge and diagnose different problems.
  
  
  
• Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
  
  
  
• Can work with different tasks smoothly and effectively.
  
  
  
• Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
  
  
  
• Handle different requests using the ticket system or e-mail.
  
  
  
• Deliver the knowledge needed to the customers in a simple way
  
  
  
• Provide accurate information on IT products or services.
  
• Record events and problems and their resolution in logs.
  
• Follow up and update customer status and information.
  
  
  
• Assess the IT infrastructure on a regular basis to ensure it continues to meet necessary demands
  
  
  
• Manage daily operations of the IT department
  
  
  
• Troubleshooting and solving client Software and Hardware issues within the plant serving as first point of contact
  
• Maintain client Software Installations and Upgrades needed.
  

Requirements

• B.Sc. in Computer or Communication Engineering or Computer Science
  
• Good written and spoken English
  
• Organized for working in a global cooperative team environment.
  

• Good troubleshooting skills
  
• Different Operating Systems Knowledge (Microsoft, Unix / Linux, etc)
  
• Networking Support Knowledge analysis of network problems (LAN/WAN)
  
• Confident control of analysis tools.
  
• Technical interpretation of technical error message retrievals
  
• Identification of coherence between individual messages of systems and customers
  
• ITIL knowledge is a plus.
  

• Excellent communication skills and presentation skills.
  
• Self-motivated, detail-oriented
  
• Willing to work on a shift basis and On-call.
  
• Confident negotiation and online documentation (throughout the negotiation)
  

• Good understanding of the global cooperative team environment
  
• Understanding of the Telecommunications Market
  
• Working under stress, Multitasking, Dynamic and Customer-oriented
  
• Handle Jobs with accuracy and high quality
  
• Maintain service stability.