Junior ICT Business Analyst

Salary: $75,000 – $85,000 per year

Position: Junior ICT Business Analyst

Company: SJ Transport Services Pty Ltd trading as A & J Car Rentals

Location: 10 Southeast Boulevard, Pakenham VIC 3810

Position Type: Full-Time

Salary: $75,000 – $85,000 plus superannuation

Company Overview

SJ Transport Services Pty Ltd trading as A & J Car Rentals is a Melbourne-based vehicle rental and transport business providing reliable and competitively priced vehicle rental solutions to individuals and businesses.

The company offers a range of cars, passenger vans, moving vans, minibuses and trucks for short-term and long-term hire and supports its operations through vehicle booking and reservation systems, customer records, fleet information, rental transaction records and operational reporting processes.

A & J Car Rentals is committed to providing reliable and well-maintained vehicles, efficient customer service and value-for-money rental solutions. As the business continues to grow and its reliance on technology-enabled booking, fleet and administrative systems increases, the company is seeking a suitably qualified ICT Business Analyst to support the ongoing analysis, development and improvement of its business systems and operational processes.

Position Overview

The ICT Business Analyst will work closely with management, rental operations staff, fleet personnel, administrative employees and external ICT service providers to identify, analyse and document business and system requirements across the organisation.

The position will focus on the systems and processes supporting vehicle bookings and reservations, customer information, rental transactions, fleet availability, operational records and management reporting.

The successful candidate will analyse existing business processes and ICT systems, identify areas for improvement, develop functional and system requirements, support system testing and implementation, and assist in ensuring that technology solutions are aligned with the operational requirements of A & J Car Rentals.

Key responsibilities

• Liaise with Senior Business Analyst and Management, rental staff, fleet personnel and administrative users to identify, analyse and document business and ICT system requirements relating to vehicle bookings, reservations, rental transactions, customer records, fleet information and operational reporting.

• Analyse existing business processes, procedures, work practices and system workflows to identify inefficiencies, information gaps and opportunities for improvement.

• Review existing booking, reservation, fleet management and administrative systems and recommend practical improvements to system functionality and business processes.

• Translate business requirements into functional requirements, system specifications, user stories, workflow documentation and acceptance criteria for ICT service providers and developers.

• Develop business process maps, workflow diagrams and data models to document how booking, customer, rental, fleet and operational information is captured, processed and reported.

• Liaise with management, system users, software developers and external ICT providers to clarify business requirements and support the design and configuration of suitable ICT solutions.

• Analyse the flow and integration of data between vehicle reservations, customer records, fleet availability, rental transactions and management reporting systems to improve data accuracy and consistency.

• Prepare and undertake system testing and User Acceptance Testing, including developing test scenarios, recording results, identifying system defects and confirming that solutions meet documented business requirements.

• Support the implementation and deployment of new or modified ICT systems and processes, including data validation, system configuration checks, user support and post-implementation review.

• Prepare and maintain system documentation, user guides, procedures and training materials and collect user feedback to identify opportunities for further system and process improvements.

Skills and Qualifications Required

• Bachelor's degree or higher qualification in Information Technology or a closely related discipline.

• Minimum one year of relevant professional work experience.

• Demonstrated ability to gather, analyse and document business and system requirements and translate operational requirements into practical ICT solutions.

• Sound knowledge of business process analysis, workflow mapping, functional specifications, system testing and User Acceptance Testing (UAT).

• Strong analytical, problem-solving and communication skills, with the ability to work effectively with management, operational staff and external ICT or software service providers.

Applicants are invited to submit a current CV and cover letter outlining their relevant qualifications and professional experience.