Junior Engineer AIS Platform and Support - Associate Consultant - MFT - KGS CH

Job Title: Junior Azure Integration Platform Engineer

Role Overview

The Junior Azure Integration Platform Engineer provides operational support and technical assistance for the Azure Integration Services (AIS) platform, working under defined procedures, supervision, and guidance. The role focuses on service reliability, incident response, and skills development, contributing to consistent and reliable integration platform operations.

Key Responsibilities

Platform Monitoring & Operational Support

Assist in monitoring Azure Integration Services components, including:

Logic Apps

Service Bus

Azure Functions

API Management

Event Grid / Event Hub

Monitor platform health, availability, and performance using:

Azure Monitor

Application Insights

Log Analytics

Identify and log incidents, alerts, and service requests in line with SLAs

Incident Response & Troubleshooting

Respond to incidents and service requests using documented runbooks and procedures

Perform basic troubleshooting and analysis

Escalate issues appropriately following defined escalation paths

Support post-incident activities and documentation updates

Participation in shift-based operational support, including nights and weekends, as per support roster

Support during planned maintenance activities

Cloud Resource & Configuration Support

Assist with management of Azure resources, including:

Resource groups

RBAC assignments

Networking components (VNETs, subnets, NSGs)

Support platform updates, patching, and scheduled maintenance under supervision

Documentation & Knowledge Management

Maintain and update operational documentation, runbooks, and support procedures

Contribute to knowledge articles and operational handover documentation

Cost Awareness & Operational Efficiency

Assist in tracking Azure consumption and basic cost optimisation activities

Follow cost control guidelines and report anomalies

Learning & Professional Development

Participate in structured learning, coaching, and skills development initiatives

Build foundational knowledge of Azure Integration Services and enterprise integration patterns

Progress toward greater autonomy and responsibility

Experience Profile

2–4 years of experience in Azure or cloud platform support roles

Experience working in operational or service support environments

Required Skills & Experience

Essential

Foundational experience in Azure or cloud platform operations

Basic understanding of Azure Integration Services components

Familiarity with monitoring, alerting, and incident management processes

Strong willingness to learn and follow operational standards and procedures

Desirable

Microsoft Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104) certification

Exposure to enterprise integration or middleware platforms

Basic understanding of DevOps or CI/CD concepts