Junior Customer Support

Job Title – Junior Customer Support (Travel & Tourism)
Location: Dubai, UAE

About the Role

We are seeking a friendly, customer-focused, and proactive Junior Customer Support Executive to assist customers with travel-related inquiries, bookings, reservations, and service requests. The role will involve handling customer communication across phone, email, WhatsApp, and other support channels while ensuring a smooth and positive customer experience.

The ideal candidate should have excellent communication skills, a customer-first attitude, good attention to detail, and an interest in the travel and tourism industry.

Key Responsibilities

Customer Support

• Respond promptly to customer inquiries through phone, email, WhatsApp, and other communication channels.
• Assist customers with travel packages, tours, reservations, bookings, and general service-related queries.
• Provide accurate information regarding itineraries, schedules, availability, pricing, and booking procedures.
• Understand customer requirements and recommend suitable travel options.
• Handle customer requests professionally and ensure timely resolution.

Booking & Reservation Support

• Assist customers with booking confirmations, amendments, cancellations, and rescheduling.
• Coordinate with internal teams and service providers to confirm reservations.
• Maintain accurate records of customer bookings and requests.
• Follow up on pending confirmations, payments, documents, and customer requirements.
• Ensure customers receive accurate booking details and relevant travel information.

Customer Communication

• Maintain professional and courteous communication with customers at all times.
• Follow up with customers regarding inquiries, quotations, bookings, and service requests.
• Handle basic complaints and escalate complex issues to senior team members.
• Keep customers updated about booking changes, delays, cancellations, or other relevant developments.
• Build positive relationships with customers through responsive and personalized service.

Travel Documentation

• Assist customers with required travel-related documentation and information.
• Verify customer details and booking information for accuracy.
• Maintain organized records of customer communications and transactions.
• Coordinate with relevant teams regarding visas, transfers, hotel bookings, tours, and other travel services where applicable.

Coordination & Operations

• Coordinate with sales, reservations, operations, tour coordinators, hotels, transport providers, and other service partners.
• Ensure customer requests are communicated accurately to the relevant teams.
• Follow up on service delivery and address issues promptly.
• Assist the operations team in ensuring smooth execution of confirmed travel arrangements.

Customer Experience

• Maintain high standards of customer service throughout the customer journey.
• Collect and record customer feedback.
• Identify recurring customer issues and communicate them to supervisors.
• Assist in improving customer-support processes and response times.
• Maintain a professional and positive approach even when handling difficult customer situations.

Administrative Support

• Maintain customer databases, booking records, and support logs.
• Update CRM or booking systems with accurate customer information.
• Prepare basic reports related to inquiries, bookings, complaints, and customer requests.
• Ensure all customer-related documentation is properly maintained.
• Support the team with general administrative and coordination activities when required.

Qualifications & Experience

• Bachelor's Degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field is preferred.
• 1–2 years of experience in customer service, travel, tourism, hospitality, or a similar role.
• Fresh graduates with strong communication skills and a genuine interest in travel may also be considered.
• UAE experience in a customer-facing role is an advantage.
• Familiarity with travel booking systems, CRM platforms, or reservation software is preferred.
• Good working knowledge of Microsoft Office and basic computer applications.

Key Skills & Competencies

• Customer service and relationship management
• Excellent verbal and written communication
• Travel and tourism knowledge
• Booking and reservation coordination
• Email, phone, and WhatsApp support
• Complaint handling and problem resolution
• CRM and booking systems
• Microsoft Office
• Strong follow-up skills
• Attention to detail
• Multitasking and time management
• Positive and customer-focused attitude
• Ability to work under pressure
• Strong teamwork and coordination skills

What We Offer

• Competitive salary and benefits package
• Opportunity to build a career within the travel and tourism industry
• Exposure to travel bookings, tours, reservations, and customer operations
• Professional and supportive working environment
• Training and learning opportunities
• Career growth and development opportunities

Apply now!