Junior Computer User Support Specialist at Koniag Government Services | Jobyssey

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Junior Computer User Support Specialist to support KDS and our government customer. This is a Remote opportunity.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.
Koniag Data Solutions, LLC (KDS), a Koniag Government Services company, is seeking an experienced highly qualified professional Junior Computer User Support Specialist to support KDS, and our Department of Housing and Urban Development (HUD)/Office of the Chief Information Officer (OCIO)/Infrastructure and Operations Office (IOO) Government customer at 451 7th Street S.W., Washington, DC 20410. This opportunity offers the chance to work with some of the best and brightest minds in the HUD and US Industries. The Junior Computer User Support Specialist is an integral component of a team supporting our HUD client’s IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of (1) data storage facilities, (2) hardware/software, and (3) cloud services providers. This position is in a team environment and involves collaboration with and supporting other team members, contractors, and HUD internal and external users. This position provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The ideal candidate is a team player with proven experience as a Junior Computer User Support Specialist. Below are the qualifications for this role.Essential Functions, Responsibilities & Duties may include, but are not limited to:

HUD National Help Desk Tier1 Analyst: Provide technical support to customers for a wide range of computer-related issues.
Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues.
Follow-up with customer to ensure the problem has been resolved. Update the knowledge base with process changes and recommended solutions.
Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate.

Essential Functions, Responsibilities & Duties may include, but are not limited to:Typical Duties:

Answer inquiries from customer regarding request, incidents or problems
Document all aspects of the interaction in the ticketing system
Maintain a pleasant demeanor with all customers
Immediately escalate any issue identified as security related
Ability to conduct meaningful Knowledge Base searches to pull the correct information for the problem presented
Show respect and courtesy to all customer
Ability to remain calm and focused when dealing with difficult customers

The following skills and experience are preferred:Prior Help Desk experience preferred, extensive knowledge of MS Office beyond basic personal use required, familiarity with technical infrastructure to include LAN’s, WAN’s, and servers.

High school degree required.
College experience a plus.
Experience with virtual private networking a plus.

Perform other O&M duties as assigned, including overlapping subject areas as applicable:

DCIO IOO IT Policies and Processes Support
DCIO IOO Configuration Management
Enterprise Architecture Services
IOO Risk Management
Enterprise Application Services
System Administration and Virtualization Services
Cloud Hosting Services
Database Services
Storage Services
Active Directory Services
Cabling Requirements
Hardware Support Services
Mainframe Services
Software Factory
Release Deployment Services and DevSecOps Pipeline
Virtual Desktop Infrastructure (VDI)/Desktop as a Service (DaaS)
Cloud Email, Collaboration Sites/Shared Workspace, Office Suites, and Cloud Services
Cloud and On-Premises Gold Disk O&M Services
Webcasting O&M Services
eDiscovery and Records Management Services
Shipping Support
Media Sanitization Support
Migration Services
Mobile Device Management Services (MDM)
Domain Name Services (DNS) and Internet Protocol (IP) Management Services
VPN Client Services
Network and LAN Services
Shared Service and Help Desk Services
Cyber and Operational Security (OPSEC) Services
Disaster Recovery/ Business Continuity (DR/BC) Services
Software License Management (SLM) Support

Work Experience, Knowledge, Skills & Abilities:

0-2 years demonstrated experience Cloud Email, Collaboration Sites/Shared Workspace, Office Suites capabilities and solutions, cloud capabilities and solutions
0-2 years demonstrated experience of O&M of Hardware Support Services.
0-2 years demonstrated experience of O&M of System Administration and Virtualization Services.
0-2 years demonstrated experience of O&M of Shared Service and Help Desk Services.
Strong problem solving and analysis skills, self-motivated, and able to work and communicate in a team environment.
Knowledge of Agile methodology and frameworks.
Experience and knowledge in software development lifecycles.
Excellent written and verbal communication skills.
Experience with Federal consulting.

Education:

Associate's degree in a related field, such as information technology or computer science
Bachelor’s degree is a bonus
Knowledge and experience with HUD OCIO IOO is a bonus.

Position Work Location: HUD Office Location: The addresses for all HUD offices are available on the HUD’s website at (https://www.hud.gov/local.)Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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