Junior Apigee Operations Analyst

Job Title: Junior Apigee Operations Analyst

Department: Operations – Services

Reports To: RavenTek Program Manager

Location: Norfolk, VA (must live within driving distance)

Schedule: Monday – Friday

Hours: Full-time, 40-hours/week

FLSA Status: Hourly, Nonexempt

Clearance: Ability to obtain Secret clearance

Position Summary

The Junior Apigee Operations Analyst provides technical support for the operation, monitoring, troubleshooting, and sustainment of enterprise Apigee API management services within an ITIL-based IT Service Management (ITSM) environment. This position supports production and non-production Apigee environments and works as part of a cross-functional operations team supporting enterprise API services. The Junior Apigee Operations Analyst works closely with Apigee Development, DevSecOps, Infrastructure, Cloud, Cybersecurity, Network, Database, and Service Management teams. The role supports API management, enterprise infrastructure, cloud technologies, cybersecurity, monitoring, automation, and ITSM processes while developing toward independent Apigee operations and Tier II technical support. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer.