Jr. Software Quality Assurance Engineer & Tester (IMC00873)
Innovative Management Concepts, Inc. · Greenville, Greenville County ·
- Seniority
- Junior
- Category
- QA
Junior QA engineer supporting a Service Desk: reviewing customer interactions, ticket documentation, process compliance, and SLA adherence, and identifying trends to recommend service improvements. On-site in Greenville, SC, with flexible 40-hour shifts across extended operating hours.
Job Description Job Description This position supports Service Desk quality assurance activities through review of customer interactions, ticket documentation, process compliance, and SLA adherence. Analysts help identify trends and recommend opportunities for service improvements. Work Location: On-site in Greenville, SC. Flexible shift availability. Employees will work a 40-hour workweek within operating hours Monday through Friday, 6:00 AM to 10:00 PM and Saturday, 7:30 AM to 4:00 PM, with s…