Job Title: Project Coordinator – Digital Signage & AV Operations

Position Summary

We are seeking a proactive and detail-oriented Project Coordinator to serve as the air traffic controller for our national Digital Signage and Audio-Visual (AV) service programs. We are a tech-forward team that encourages the use of emerging tools and AI to enhance productivity. The ideal candidate isn't just organized—they are a productivity hacker who is curious about using AI to automate routine tasks and focus on high-impact coordination. In this high-visibility role, you will be the central hub for field operations, managing the end-to-end lifecycle of national technology installations.

Key Responsibilities

- Logistics & Resource Scheduling: Manage the end-to-end scheduling of field technician visits, including specialized after-hours and emergency service calls across multiple geographic regions. Coordinate the availability of technical teams for site surveys, hardware repairs, and system relocations.

- Workflow Optimization: Proactively identify opportunities to integrate AI tools (such as LLMs for drafting communications, meeting transcription tools for action items, or automation for data entry) to streamline project workflows and improve departmental efficiency.

- Project Lifecycle Management: Maintain and audit central project trackers to ensure all installation milestones, site surveys, and service calls are documented and up to date.

- Technician Sourcing & Multi-Party Coordination: Identify and secure qualified local technical resources for project-specific needs. Facilitate complex on-site meet-ups between internal technical teams, third-party installers, and client-side management.

- Stakeholder Communication: Serve as the primary operational hub for external partners, providing regular status reports and managing service-level expectations.

- Field Deliverable Quality Control: Review and organize site-specific deliverables, such as photographic evidence and system verification videos, to ensure they meet client audit and compliance requirements.

- Internal Alignment & Reporting: Bridge the gap between business development and technical field teams to ensure project scopes are accurately translated into field-ready instructions. Participate in recurring status meetings and work with Finance teams to ensure activities align with billing requirements.