JCRD Clinical Manager

Position Summary:

Directly supervises the Justice and Crisis Response Unit “JCRU” Clinicians as well as the Lead Clinicians. Clinical Manage oversees BHR Diversion program under supervision of the clinical associate director. This position will serve as a liaison between emergency personnel managers/supervisors to ensure strong relationships and mutual agreement on diversion policies and procedures. The Clinical Manager will be responsible for managing all JCRU staff. The Clinical Manager will also be able to provide the JCRU services in the community and be able to assist in training on all JCRU functions. This position will have a strong public presence and will be expected to provide trainings under the Clinical Directors’ guidance, as needed.

Essential Functions:

• Responsible for ensuring that all employees receive appropriate training and can demonstrate competency in necessary skills.

• Provides and documents performance feedback to staff through side-by-side coaching, performance reviews, goal setting, and deficiency management.

• Supports and communicates business goals, quality standards, processes, procedures, and policies. Administers motivational programs for individual and team performance. Communicates BHR’s and programmatic updates, activities and plans to team by conducting regular team meetings.

• Monitors, reviews, and evaluates all staff written documentation to ensure quality standards and team benchmarks are consistently achieved.

• Manages staff schedules, attendance, paid time off, etc. by effectively using scheduling software.

• Provides debriefing for all employees as needed.

• Reviews and audit 3 assessments per clinician bi-weekly to ensure quality standards and team productivity are consistently achieved. Clinical Manager is responsible for reporting these findings to Associate Clinical Manager during supervisions.

• Interviews and hires team members upon approval of Clinical Associate Director.

• Conducts personnel supervision activities such as staffing, disciplinary actions, and performance appraisals.

• Completes work in a timely, professional manner, and achieves established goals and objectives. Monitors own work to ensure quality performance.

• Is available on-call for service consultation.

• Demonstrates an ability and willingness to work in a fluid environment across departmental lines or units. Responds to changes in direction and priorities positively.

• Demonstrates proficiency in work habits and time management skills. Meets JCRU attendance and punctuality standards.

• Performs high quality clinical assessments with excellent customer service skills.

• Documentation is written in a proficient and professional manner.

• Committed to ongoing professional and educational development. Participates in individual and group supervision, BHR training, seminars, functions, and events.

• Must work well as part of a team and individually with other employees. Must be flexible with work hours and special requests from JCRU leadership.

• Perform various other duties and functions as required or assigned within area of expertise or scope of the position.

Education, Experience and Skills Required:

• Master’s Degree in Social Work, Psychology, Counseling or Psychiatric Nursing (licensure preferred).

• Minimum of 1-year experience as a supervisor or one-year counseling experience with demonstrated leadership skills.

• At least 1 year at BHR if internal transfer (preferred)

• Extensive knowledge of call center protocol and procedures, the Crisis Intervention Model, and the DSM-5.

• Strong leadership and communication skills including excellent customer service skills.

• Excellent clinical assessment skills and sound clinical judgment.

• Strong verbal, written and interpersonal skills.

At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma informed agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.

Behavioral Health Response is an equal opportunity employer and considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, national origin, or any other legally protected status.