Japanese/English Bilingual Customer Success Manager – Microsoft Cloud (M365 & Azure) Service Delivery

Are you passionate about helping customers maximize the value of Microsoft cloud technologies?

Do you thrive on building trusted relationships and driving adoption, success, and long-term customer outcomes?

Are you looking for an opportunity to combine strategic customer engagement with hands-on service execution in a fast-paced global environment?

At SoftwareOne, we believe customer success is built through strong partnerships, continuous innovation, and a commitment to delivering measurable business value. We are looking for a Japanese-speaking Service Success Manager who will act as a trusted advisor to customers, helping them accelerate the adoption and optimization of Microsoft 365 and Azure services while ensuring exceptional customer experiences throughout the engagement lifecycle.

As a Service Success Manager, you will take ownership of a portfolio of customers, driving service adoption, customer satisfaction, retention, and growth. Working closely with sales, technical, and support teams, you will help customers realize the full value of their Microsoft cloud investments through strategic guidance, operational excellence, and proactive customer engagement.

Key responsibilities:

• Driving customer adoption and engagement across Microsoft 365, Azure, and related cloud services, helping customers achieve desired business outcomes.
• Building strong customer relationships through onboarding sessions, business reviews, workshops, and ongoing strategic guidance.
• Managing an assigned customer portfolio, ensuring high levels of customer satisfaction, retention, and service utilization.
• Acting as a trusted advisor by identifying optimization opportunities, sharing best practices, and helping customers maximize their technology investments.
• Collaborating with sales, technical, and support teams to execute customer success plans and identify growth opportunities.
• Maintaining operational excellence through accurate documentation, customer communications, service lifecycle management, and continuous improvement initiatives.