Consultant - ITSM & Low-Code Platforms SaaS Platforms
Full-time | Brisbane CBD (in-office role) | Consulting, technology and business process
Halo, ServiceNow, Ivanti, Jira Service Management, Freshservice
We are looking for a consultant who combines a genuine affinity for technology with strong business understanding, maturity, and excellent people skills.
This is not a software development role. It is a hands-on consulting role where you will work directly with customers to understand how their organisation operates, identify business and process challenges, and configure modern ITSM and low-code SaaS platforms to solve real problems.
The ideal person may come from an IT consulting, technology training, IT management, systems administration, service desk leadership, business systems, or SaaS implementation background. You may not have been called a “consultant” before, but you will have spent time helping people understand systems, improve processes, solve operational problems, and get better value from technology.
This role is well suited to someone who has developed sound judgement, confidence with business stakeholders, and the ability to explain technology in a clear, practical and commercially sensible way.
The role is based in our Brisbane CBD office. We believe strong consulting teams are built through collaboration, shared learning, mentoring, and being present with each other, particularly as we continue to grow our consulting capability.
Applicants must be Australian permanent residents or citizens with valid work authorisation to be considered for this position.
What you’ll do
As part of our consulting team, you will:
Work directly with customers to understand their processes, challenges, and goals
Translate business requirements into practical ITSM and service management solutions
Configure workflows, forms, automation, reporting, and service catalogues using low-code SaaS platforms
Help customers improve how their teams manage work, requests, incidents, assets, approvals, and service delivery
Facilitate workshops and discussions with business and technical stakeholders
Challenge assumptions constructively and recommend better ways of working
Contribute to end-to-end customer implementations as part of a collaborative consulting team
Build trusted relationships through clear, confident and professional communication
What you bring
You bring a strong mix of business judgement, technical curiosity, practical problem-solving ability, and interpersonal confidence.
You will ideally have experience in one or more of the following backgrounds:
IT consulting or SaaS implementation
Technology training or customer enablement
IT management or service delivery leadership
Systems Administration or Application Administration
Service Desk leadership or IT operations
Business systems, process improvement, or workflow design
You will also bring:
Several years’ experience working with technology in a business environment
A strong understanding of how organisations operate beyond just “the system”
Confidence dealing with customers, managers, and business stakeholders
The ability to explain technical concepts in plain, business-friendly language
Strong listening, questioning, documentation, and facilitation skills
Experience configuring, administering, or implementing SaaS platforms
A practical understanding of workflows, structured data, reporting, and business processes
A calm, professional and mature approach to problem solving
A willingness to learn new platforms and develop into a high-quality consultant
Experience with ITSM platforms such as Halo, ServiceNow, Ivanti, Jira Service Management, Freshservice or similar platforms is highly regarded, but not essential.
ITIL knowledge is beneficial, but mindset, judgement, communication and delivery capability are more important than certifications.
The type of person who will succeed
You will enjoy this role if you:
Like solving business problems using technology
Enjoy working with people, not just systems
Can listen carefully, ask good questions, and understand what a customer is really trying to achieve
Are comfortable moving between business conversations and system configuration
Have the confidence to guide customers, while still being humble enough to learn
Want to build a long-term consulting career in a growing SaaS business
Value being part of a close, professional, in-office team
Why join us
Competitive salary aligned with experience and delivery value
High-quality consulting work - not body-shopping or ticket churn
Strong mentoring and hands-on collaboration within an in-office team
Exposure to modern ITSM, workflow automation and low-code SaaS platforms
Clear progression into senior consulting and leadership roles
A growing business where your contribution genuinely shapes outcomes
A supportive, professional Brisbane-based team culture
We are growing quickly and looking for people who want to build something together, develop their consulting craft, and grow professionally and commercially with the business.
Ready to apply?
If you have the confidence, curiosity and capability to help organisations work better through smart ITSM and low-code SaaS solutions, we would love to hear from you.
Please apply with a brief summary of your experience and explain how your background in technology, business systems, IT operations, training, consulting or service delivery could translate into a consulting role with Process Panda.