Italian and/or English B2B Customer Support Specialist

Hotelston is a wholesale (B2B) travel service reservation company. Our product Hotelston.com is used by over 10 000 travel agents and tour operators in 15+ countries. Hotelston aims to provide the best price and after-sale support for travel business professionals as well as end-customers. In order to provide the best support for our customers. We are growing and currently looking for an Italian Customer Support Specialist (B2B): Tasks: - Provide customer support by phone and email - Manage travel service (hotel, transfer, attraction) bookings - Resolve customer issues and complaints - Manage and review contracts - Handle special offers, stop sales Requirements: - Fluent in English language (both spoken and written) - Native in Italian language (both spoken and written) - Attention to details - Critical thinking and problem solving skills - Ability to manage multiple tasks simultaneously - Customer-oriented communication skills - Ability to work on Saturdays (depends from agreement) Advantages: - Experience in customer support - Experience in tourism - Other language skills We Offer: - Competitive salary - Tuesday to Saturday shift - Superior offers for your holiday/travel services - Investments in your professional development - Work from home possibilities (2 days per week) - Modern office in the center of Santa Cruz - Free parking near the office - Relaxed atmosphere with a rest zone, free snacks and coffee, rooftop terrace - Team building events