IT Technician (Security System)

Job Description

We are looking for a technically competent IT Support Technician – Security & Surveillance Systems to join our team. The successful candidate will provide technical support, troubleshooting, installation and maintenance for CCTV, IP surveillance, access control and other security systems at customer sites.

The role requires a combination of IT, networking and security system knowledge, with hands-on involvement in system troubleshooting and maintenance.

Key Responsibilities

• Provide onsite and remote technical support for CCTV and security surveillance systems.
• Install, configure, maintain and troubleshoot IP cameras, NVRs, DVRs and CCTV management software.
• Troubleshoot network-related issues involving IP addresses, LAN, PoE switches, routers and network connectivity.
• Configure and troubleshoot network-connected CCTV devices and security equipment.
• Perform system testing, diagnostics and preventive maintenance.
• Troubleshoot CCTV issues such as camera offline, intermittent recording, video loss, network disconnection and storage/HDD issues.
• Assist with installation and troubleshooting of Access Control Systems, card readers, door controllers and related software.
• Support security system servers, NAS, storage devices and backup systems.
• Perform firmware upgrades, software installation, system configuration and basic system recovery.
• Conduct onsite diagnosis and identify faulty equipment or cabling.
• Assist with CCTV camera replacement, recabling, PoE switch replacement and system upgrades.
• Prepare service reports and document technical findings and corrective actions.
• Liaise with customers to understand technical issues and provide appropriate solutions.
• Coordinate with suppliers and internal technical teams for hardware replacement and technical support.
• Participate in planned preventive maintenance and emergency service calls when required.
• Support the installation and commissioning of new security and surveillance systems.
• Able to standby at night or over weekends when required.
• Perform other technical duties as assigned by the supervisor or management.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Electronics, Electrical Engineering, Security Systems or a related field.
• Candidates with relevant technical certificates or practical experience are also encouraged to apply.
• 1–2 years of experience in CCTV, security systems, IT support, networking or a related technical field preferred.
• Good knowledge of IP networking, TCP/IP, IP addressing, LAN and PoE technology.
• Familiarity with CCTV, NVR/DVR, IP cameras andvideo management systems.
• Knowledge of Access Control Systems will be an advantage.
• Basic knowledge of servers, NAS, storage and HDD troubleshooting.
• Good troubleshooting and problem-solving skills.
• Able to read basic network diagrams and system drawings.
• Comfortable working onsite at customer locations.
• Good communication and customer service skills.
• Able to work independently and as part of a team.
• Willing to travel to customer sites when required.
• Singapore Class 3 driving licence will be an advantage.

Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 1:00 PM
• 5.5-day work week