IT Technician

Overview
The IT Technician role will be responsible for supplying, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors for success.
Responsibilities

Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.

Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards

Remains abreast of changes in user, system software, and hardware requirements.

Troubleshoot network and system problems; Diagnose system problems, recommend, and implement solutions or draw upon other resources and/or vendors to resolve.

Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued per company policy.

Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes.

Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and escalate issues as needed.

Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale.

Operations and Support

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.

Reviewing system and application logs and verifying completion of scheduled jobs such as backups.

Perform regular security monitoring to identify any possible intrusions.

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.

Perform regular file archival and purge as necessary.

Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Maintenance

Apply OS patches and upgrades regularly and upgrade administrative tools and utilities.

Configure / add new services as necessary.

Maintain operational, configuration, or other procedures.

Perform periodic performance reporting to support capacity planning.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Configure CPU, memory, and disk partitions as required

Qualifications

Previous hospitality, healthcare, or retail experience is preferred

Bachelor’s Degree in Computer Science OR minimum of 3 years of relevant IT experience

Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365

Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation

Good verbal/written communication skills

Attention to detail and excellent organizational skills

This role may require coverage on one or both weekend days based on business needs, with corresponding days off scheduled during the workweek.

Responsibilities will require being on call and, at times, working off-hours due to critical system outages, upgrades, etc. More specifically, nights/holidays may be required based on the needs of the hotel/business.