Playlist · United States ·
On-site IT Technician III on Playlist's IT Service Operations helpdesk in Missoula, MT, handling escalated hardware, software, and SaaS support tickets, endpoint/MDM management, employee onboarding, and mentoring junior technicians. Core stack includes Windows/macOS, Okta/Azure, CrowdStrike, Intune, and Jamf.
CodeAI · Remote or Seattle, WA
customerio · Americas Remote
GitLab · Remote, United States
teamwass · USA-CA - Los Angeles HQ
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Job Family Summary:
The IT Service Operations team is responsible for the day-to-day IT support for Playlist. This includes support for hardware, software, SaaS, as well as onboarding & offboarding of employees and contractors.
Job Summary:
IT Technician III is a part of our support function in the IT helpdesk and an escalation point for other IT Technicians. This position supports the organization's employees in accessing their corporate credentials, tools, and hardware. The role requires clear communication, troubleshooting capabilities, and impeccable customer service. Employees in this role are comfortable with all types of software or hardware issues and require minimal support from other team members.
Principal Duties and Responsibilities:
Work Environment and Travel Requirements:
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
It is the Company’s intent to pay all Team Members competitive wages that are motivational, fair, and equitable. The goal of the Company’s compensation program is to be transparent, attract potential employees, meet the needs of current employees, and encourage Team Members to grow and stay with our organization.
Actual compensation is based on several factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The hourly pay range for this position in the United States is $23to $34 per hour. The total compensation package for this position may also include a performance bonus, benefits, and/or other applicable incentive compensation plans.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
1x · San Carlos, CA