IT Technician [Full-time] Central Office-Port Arthur

OPENS: 08/11/2025
CLOSES: Until Filled
JOB TITLE: IT Technician
REPORTS TO: Chief Technology Officer
DEPT. / SCHOOL: Academic / Bob Hope School / Central Office-Port Arthur
WAGE / HOUR STATUS: Non-Exempt/Full Time

Primary Purpose

Respond to requests for help involving software, computer hardware and peripherals.

Perform installation and maintenance on computer equipment and software applications throughout the district. Support technology use by providing training on hardware and software as required.

Qualifications

Education/Certification

Minimum - High school diploma or GED

Preferred – Associate or higher degree or equivalent work experience in related field.

Special Knowledge/Skills

• Broad Knowledge of computer hardware and software applications.
• Knowledge of various operating systems.
• Knowledge of software used in education industry, word processing, spreadsheet, database, etc.
• Knowledge of computer workstation setup and installation.
• Ability to detect and resolve technical or technology related problems.
• Ability to provide one or one, or group training to support technology users. Excellent organizational, communications, and interpersonal skills.

Experience

One-year work experience installing, maintaining, repairing and supporting computer hardware, software and peripherals

Major Responsibilities and Duties

Technical Support

1. Process and prioritize technology related work orders.
2. Evaluate costs and make recommendations on technology related repairs.
3. Arrange for contract repairs for work that cannot be performed by district staff.
4. Work cooperatively with end-users to detect and resolve hardware / software issues.
5. Communicate with software and hardware vendors to resolve end-user problems.
6. Communicate with Network Administrator to detect and resolve end-user problems with internally developed applications and database management.

Installation

1. Install and upgrade computers and peripherals throughout the district.
2. Relocate computer hardware, peripherals, and equipment as needed.
3. Install and configure software as needed.
4. Assist with the installation, maintenance, troubleshooting, and repair of network equipment.

Equipment Repair and Maintenance

1. Diagnose and repair equipment, including computers and peripherals.
2. Perform preventive maintenance on equipment, including computers and peripherals.
3. Maintain accurate updated records of work performed, materials used, and time required to perform repairs and maintenance.

Safety

1. Operate tools and equipment according to prescribed safety procedures.
2. Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
3. Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.

Other

1. Respond to after-hours emergencies as needed.
2. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
3. Other duties as assigned.

Working Conditions

Equipment Used

Hand tools and test instruments for electronic repairs and cable installations. Personal computers and peripherals.

Mental Demands/Physical Demands/Environmental Factors

Physical Demands/Environmental Factors:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent standing, stooping, bending, twisting, kneeling, pushing, pulling, reaching, minor lifting and sitting on floor.
2. Frequent use of small hand tools and electronic test equipment.
3. Frequent districtwide travel.
4. Prolonged use of computer and telephone, repetitive hand motions.
5. Occasional prolonged and irregular hours.
6. May have exposure to biological hazards.
7. Occasional moderate lifting.
8. May be required to be on-call 24 hours a day.

This job description has been reviewed to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the District reserves the right to change this job description and/or assign tasks for the employee to perform, as the District may deem appropriate.

ABOUT BOB HOPE SCHOOL
Bob Hope School is a growing open-enrollment public charter school (non-profit) providing parents a choice in their child's education. Bob Hope Elementary is a Montessori / Dual-Language campus. Instruction is conducted in a two-way immersion program, where teachers fluent in English teach ELA and those fluent in Spanish teach SLA and are supported by teacher aides with a strong command of both languages. Campuses are located in Port Arthur, Beaumont, and Baytown, Texas. The Hughen Center, Inc. is the charter holder of Bob Hope School.

Bob Hope School provides equal employment opportunity for all applicants and employees. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.